Business Account Manager at Multiple in Ta' Xbiex, Ta' Xbiex, Malta

Who are we?

Welcome to Multiple (https://themultiple.com), your go-to iGaming service provider. We’re here to empower iGaming operators, allowing them to thrive in such a volatile industry. Our years of expertise, cutting-edge technology, and passion for delivering extraordinary player experiences make us the right choice for any company looking to elevate their success. We offer a range of iGaming offerings such as; Gaming Services, Casino Marketing, Sportsbook Marketing and Operations, Creative, Data and B.I, Operations (CS, RPF, KYC), VIP Management, Acquisition, Social Media, Content, Product, Legal and Compliance.

The Role:

The Multiple is seeking an experienced Business Account Manager to play a key role in managing and growing strategic B2B client relationships within the iGaming sector. This role sits at the intersection of commercial, operational, and

technical delivery, ensuring our platform clients receive a high-quality, reliable, and value-driven service. In this role, you will act as the primary commercial and relationship owner for a portfolio of B2B iGaming clients, working closely with

internal product, technical, and operational teams to ensure client needs are understood, prioritised, and delivered effectively. You will be responsible for driving long-term account success, identifying growth opportunities, and ensuring strong alignment between client expectations and platform capabilities.

As a senior member of the account management function, you will also have line management responsibility for a Technical Account Manager, providing guidance, mentorship, and oversight to ensure consistent service delivery and effective client communication. This position offers the opportunity to influence client strategy, shape internal processes, and contribute directly to platform growth and client retention. This is a client-facing role where responsiveness is critical. While this position is not on-call, there is an expectation that you will be readily available to respond to client queries and issues beyond core working hours when possible, reflecting the fast-paced and always-on nature of the iGaming industry. This is a full-time position, Monday through Friday, based in Malta.

Key Responsibilities:

• Acting as the primary point of contact and relationship owner for a portfolio of B2B iGaming platform clients.
• Building and maintaining strong, trusted relationships with client stakeholders, ensuring a deep understanding of their business needs and objectives.
• Coordinating with internal product, technical, and operational teams to ensure client requirements, issues, and enhancements are clearly communicated and appropriately prioritised.
• Overseeing day-to-day account health, including service performance, issue resolution, and overall client satisfaction.
• Managing and supporting a Technical and Payment Account Managers, providing direction, feedback, and mentorship to ensure consistent and high-quality client support.
• Leading client meetings, reviews, and business discussions, including performance reviews, roadmap alignment, and strategic planning sessions.
• Managing client escalations when required, ensuring timely communication, resolution, and follow-up.
• Identifying opportunities for account growth, platform adoption, and long-term partnership expansion, working closely with commercial stakeholders where appropriate.
• Ensuring clients receive clear, timely updates on platform changes, incidents, and planned improvements.
• Contributing to the continuous improvement of account management processes, client documentation, and internal collaboration practices.
• Coordinating with 3rd party suppliers on behalf of clients in initial phases.

Requirements:

• At least 3-4 years’ experience in a Business Account Manager, Account Manager, or similar client-facing role within a B2B iGaming environment.
• Proven experience managing and developing long-term B2B client relationships, ideally with enterprise or high-value accounts.
• Strong understanding of casino gaming verticals and payment ecosystems within a B2B iGaming environment.
• Experience operating across multiple regulated markets, with working knowledge of jurisdictional compliance and licensing requirements.
• Experience working closely with technical, product, and operational teams to translate client requirements into deliverable outcomes.
• Demonstrated leadership or people management experience, including mentoring or line-managing junior team members or specialists.
• Strong commercial awareness, with the ability to identify upsell, cross-sell, and account growth opportunities while maintaining client trust.
• Excellent communication and stakeholder management skills, with the confidence to engage at all levels, from operational contacts to senior client stakeholders.
• Ability to manage multiple accounts and priorities simultaneously in a fast-moving environment.
• A proactive, solutions-focused mindset with a strong sense of ownership and accountability.
• High proficiency in both spoken and written English.

What we offer:

• Attractive remuneration package
• Health insurance cover from the first day of work
• Wellness benefit (after probation)
• Optician/Spectacle and Blue Lens Benefit (after probation)
• Breakfast/lunch all week
• Monthly snacks allowance
• Training support
• Modern office facilities
• Dog-friendly workplace
• Exciting Company Events
• Monthly Beer Fridays
• Eur1,000 Refer a friend bonus
• Relocation package (if required)
• One day birthday holiday

You should not apply if ...

• You want a normal 9-5 job. This role is not easy & requires an all-in mentality. We are looking for team members who will put in the work that others won`t.
• You cannot take constructive feedback.
• You can`t handle stress and pressure.
• You have the mindset of "Quick Money", this is a marathon, not a sprint.
• You do not embody our core values.