Healthcare Market, Client & Growth… at MTBC CareCloud · Islamabad

Position Summary

The Healthcare Market, Client & Growth Intelligence Manager will develop a comprehensive understanding of CareCloud’s approximately 2,000-client portfolio, healthcare market dynamics, competitive environment, and emerging revenue opportunities. The role will combine internal client and billing performance data with external market intelligence to identify opportunities for account expansion, improved service utilization, client retention, and business growth.

The incumbent will independently investigate market developments, client-specific changes, reimbursement trends, payer requirements, and competitive activities to generate actionable insights. Rather than simply preparing reports, the individual will be responsible for translating findings into practical recommendations and working with relevant teams to turn opportunities into measurable business results.

Key Responsibilities

• Develop a comprehensive understanding of the client portfolio, including revenue contribution, billing performance, service utilization, account growth potential, and retention risks.
• Identify underpenetrated accounts, declining service utilization, unmet client needs, and opportunities to expand CareCloud’s existing service relationships.
• Analyze billing performance, claims trends, denial patterns, accounts receivable, reimbursement changes, and other relevant indicators to identify opportunities for revenue improvement.
• Proactively monitor U.S. healthcare regulations, payer policies, reimbursement changes, industry developments, and competitor offerings that may affect CareCloud and its clients.
• Assess the potential business impact of market and regulatory developments and recommend appropriate actions to leadership.
• Identify early warning signs of client dissatisfaction, declining revenue, reduced engagement, or potential attrition and recommend targeted retention strategies.
• Collaborate with Operations, Sales, Client Success, Finance, and Product teams to convert identified opportunities into actionable growth plans.
• Independently research business questions, validate assumptions using data, and present findings with clear recommendations and expected business impact.
• Develop client intelligence dashboards, market assessments, opportunity pipelines, and executive briefings that support commercial and strategic decision-making.
• Monitor the progress and outcomes of recommended actions to evaluate their effectiveness in improving growth, retention, and profitability.

Required Qualifications and Experience

• Bachelor’s degree in Business Administration, Healthcare Management, Finance, Economics, Data Analytics, or a related field.
• 5–8 years of relevant experience in healthcare market intelligence, business analysis, commercial strategy, client analytics, or revenue cycle management.
• Strong understanding of U.S. healthcare, medical billing, revenue cycle management, payer processes, reimbursement trends, and client service delivery.
• Experience analyzing client portfolios, billing performance, revenue trends, and business growth opportunities.
• Proficiency in Excel and PowerPoint; experience with Power BI, Tableau, SQL, or similar analytics tools is preferred.
• Strong research, commercial judgment, analytical thinking, and presentation skills.
• Ability to work independently, identify relevant questions, develop insights, and recommend business actions without requiring detailed direction.

Application Question(s):

• How many years of experience do you have in healthcare market intelligence, business analysis, client analytics, or growth strategy?
• How many years of experience do you have in U.S. healthcare RCM or medical billing?
• Do you have experience analyzing client portfolios to identify revenue growth opportunities, service utilization gaps, or retention risks?
• Have you worked with RCM performance data, including claims, denials, collections, accounts receivable, or reimbursement trends?
• Do you have experience preparing business intelligence reports, dashboards, or strategic recommendations for senior leadership?
• If offered this position, would you be willing to work in either Islamabad or Bagh, AJK, depending on business requirements?

Work Location: In person