Business Analyst - Operations Excellence at MSIG USA in Warren, NJ

Summary: MSIG USA is the US-based subsidiary of MS&AD Insurance Group Holdings, Inc., a leading global insurance carrier. The Operations Excellence Business Analyst will support process improvement and automation initiatives across insurance operations, focusing on documentation, performance analysis, and defining business use cases. Responsibilities: - Document end-to-end operational processes using SIPOC, swim lanes, and RACI methodologies - Define current-state and future-state business workflows, decision points, and exception handling - Identify inefficiencies, rework drivers, control gaps, and handoff risks - Maintain process documentation and ensure accuracy, consistency, and version control - Analyze operational metrics including cycle time, backlog, aging, error rates, and SLA performance - Prepare reports, dashboards, and insights for Operations and leadership - Support root-cause analysis and quantify operational and financial impacts - Develop and maintain analytical models (e.g., forecasting, workload/capacity, segmentation, anomaly detection) to predict operational demand and quantify improvement impact - Write and maintain code (e.g., Python and/or SQL) to automate data extraction, transformation, analysis, and recurring reporting - Design, build, and support macro-based solutions (e.g., Excel VBA) to streamline operational workflows, standardize outputs, and reduce manual effort - Track and report benefits realization from process improvement and automation initiatives - Define business use cases for automation and Copilot solutions, including tasks, workflows, business rules, and success criteria - Partner with data science and engineering teams to design and productionize AI/ML solutions, including feature definitions, training/validation data requirements, evaluation metrics, and monitoring considerations - Build and iterate on ML prototypes/models (e.g., classification, NLP, document extraction, clustering) and translate results into operational recommendations and implementable requirements - Document required inputs, expected outputs, exception scenarios, and human-in-the-loop controls - Support business acceptance testing and validation of delivered solutions - Partner with Technology and Automation teams to ensure solutions align with defined business requirements and governance standards - Support Lean and continuous improvement initiatives across operations - Assist in the development and maintenance of SOPs, job aids, and training materials - Support change impact assessments and operational readiness activities - Participate in pilots and proof-of-concept initiatives - Document business controls and operational evidence requirements - Support audit, risk, and compliance remediation tracking - Ensure process changes align with regulatory, governance, and data usage standards Required Qualifications: - Bachelor's degree in Business, Finance, Operations, Information Systems, or a related field - 1–4 years of experience in operations, process improvement, analytics, or consulting - Strong analytical and problem-solving skills with attention to detail - Experience with process mapping and documentation techniques (SIPOC, swim lanes, RACI) - Proficiency in Excel including advanced formulas, Power Query, and VBA/macro development; exposure to Power BI, Tableau, or similar tools preferred - Strong coding and analytics engineering skills (e.g., Python and/or SQL) with experience building repeatable data pipelines and automated reporting - Demonstrated model-building experience (statistical or machine learning) to support forecasting, optimization, segmentation, and/or risk/quality detection use cases - AI/ML expertise, including understanding of model lifecycle (data preparation, training/validation, evaluation, deployment, monitoring) and ability to communicate tradeoffs (accuracy, explainability, bias, and controls) in a regulated environment - Strong written and verbal communication skills Preferred Qualifications: - Exposure to Power BI, Tableau, or similar tools Required Skills: Process mapping, SIPOC, Swim lanes, RACI, Excel, Power Query, VBA, Macro development, Power BI, Tableau, Python, SQL, Data pipeline development, Automated reporting, Statistical modeling, Machine learning, Forecasting, Optimization, Segmentation, Risk detection, Quality detection, AI/ML model lifecycle, Data preparation, Model training, Model validation, Model evaluation, Model deployment, Model monitoring Benefits: Comprehensive medical, dental, and vision coverage, 401(k) with a generous employer match and profit-sharing contribution, Wellness incentive program, Life and accidental death and dismemberment (AD&D) insurance, Flexible spending programs, Short-term and long-term disability plans, Paid time off program, Paid charitable leave, Paid parental leave, Tuition reimbursement program, Personal insurance (auto/homeowners) discounts