AR Resolution Specialist at Mrcglobal in Charleston, SC

AR Resolution Specialist Location: Charleston, West Virginia - Corporate Office; 100001 MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide. Job Purpose Position reduces the accounts receivable balances of designated accounts by working with customers, branches, and national account personnel to collect outstanding amounts,assistin the resolution of issues in accounting and billing processes that may affect customer payments, and resolve the root cause of problems. Responsibilities Individualmust be able to perform the essential duties with or without reasonable accommodation. The collections focus will be on MRC Global regional accounts. Using a weekly priority collection list, monthly aging, and follow-up comments, make collection calls to those regional account customers who are delinquent. Arrange and follow-up payment schedules or work with customers and service centers to resolve issues preventing payment. Review daily payment discrepancy notices,forwardingto the customer or service center asappropriate forresolution. Work with the customer and/or service center for a solution through clearing discrepancies from customers’accountsusing interpersonal communication and research of transactions through SIMS and other MRC systems. Focus on resolving issues for transactional and regional accounts. Take reasonable care for the safety and health of yourself and others, and report workplace hazards, injuries, or illnessesimmediately. Other departmental duties orprojects asassigned. Required Experience High school diploma or a GED (general education degree) with work experience. Strong logical reasoning skills. Ability to contribute to the quality process by learning new procedures and functions within the department as needed. Good business math skills to accurately understand and process customer account status. Working knowledge of MS Office, with excellent skills in Excel, and the abilityto learn SIMS and other web-based applications. Ability toestablisha good rapport with vendors, customers, branch employees, department personnel, freight carriers, and other corporate employees using written correspondence, proper phone etiquette, and other effective interpersonal skills. Strong organizational and prioritizing skills, customer service skills. Ability toestablishexcellent rapport with customers, sales representatives, branch management, and other corporate employees using written correspondence, proper phone etiquette, and other effective interpersonal skills. Skills & Abilities Strong organizational and prioritizing skills. Customer service skills. Ability toestablishexcellent rapport with customers, sales representatives, branchmanagement, and other corporate employees using written correspondence, proper phoneetiquette, and other interpersonal skills. Working knowledge of MS Office, especially Excel. Knowledge of billing procedures and collection techniques. Working Conditions Work is performed in an office environment. May require prolonged periods of sitting/standing. For position-specific detailsregardingthe physical and mental demands and working conditions, contact Human Resources. Reasonable accommodation may be made to enable individuals to perform essential functions. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. California Employee Data Collection Notice