Chief Technology Officer (CTO) - Healthcare… at Mr Med · Bangalore…

MrMed

Chief Technology Officer

Bengaluru | Work From Office | 10–15 years | ₹40–50 LPA

Reports To: Founders | 5+ years leadership experience preferred

“Healthcare is about people before products.”

About MrMed

Every day, patients across India trust MrMed to deliver specialty medicines that support some of life's most critical healthcare journeys.

That trust is built through the medicines we deliver, the experience we create, and the technology behind every interaction.

As we scale, we are looking for a Chief Technology Officer who is a builder at heart — someone who has built technology from the ground up, understands customers deeply, can shape products, and knows how to build and lead high-performing technology teams.

This is a Technology-first CTO role with strong Product ownership.

The Opportunity

This is not a traditional CTO role.

We are looking for someone who can build, not just manage.

You will take ownership of the Technology function while working closely with the Founders and Product team to shape the next phase of MrMed.

You should be someone who can:

• Build technology from the ground up
• Understand and solve complex technical problems
• Build scalable architecture and engineering systems
• Understand customers and translate their problems into products
• Partner closely with Product, Operations and Business teams
• Build and scale a strong technology organisation
• Make the right technology choices without over-engineering
• Use AI and automation to improve how we build and operate
• Create a workplace where talented people can do their best work

The ideal candidate has experience in Healthcare / HealthTech, B2C E-commerce, Consumer Internet, Marketplace or a similar customer-centric business, with a strong track record of building products and technology in a startup environment.

What We Are Looking ForA Technology Leader Who Can Also Think Like a Product Leader

We are looking for someone who understands that technology does not exist in isolation.

You should be able to move between:

Customer → Problem → Product → Technology → Execution → Business Impact

You don't need to be a traditional Product Manager. But you should understand customers, product journeys, user behaviour, prioritisation and business outcomes well enough to challenge, shape and improve the product.

1. Technology Leadership – 70%

· Own the overall technology strategy and roadmap aligned with MrMed's business goals.

· Build and evolve a scalable, secure and reliable technology architecture.

· Provide strong technical leadership across Backend, Frontend, Mobile, DevOps, Cloud, QA, Databases, Security and Infrastructure.

· Make critical architecture and technology decisions.

· Build engineering standards, development practices and technical governance.

· Improve engineering velocity without compromising quality, reliability or security.

· Identify technical debt and decide what needs to be rebuilt, improved or replaced.

· Build systems capable of supporting increasing customers, transactions and operational complexity.

· Create a technology environment that enables faster experimentation and execution.

· Bring a strong 0→1 and 1→10 mindset to technology development.

2. Product Thinking & Customer Experience – 30%

· Work closely with the Founders and Product team to shape the product roadmap.

· Understand customer problems and translate them into practical technology solutions.

· Challenge product decisions where technology, customer experience or scalability requires it.

· Ensure product decisions are backed by customer understanding, data and business context.

· Partner with Operations, Customer Support, Sales and other teams to understand real customer and business problems.

· Build technology that makes healthcare simpler, faster and more reliable for customers.

· Continuously identify opportunities to improve customer experience through technology.

· Ensure technology and product priorities are aligned with business outcomes.

3. Build From Scratch

· Assess the existing technology ecosystem and define what needs to change.

· Build technology capabilities for the next stage of growth.

· Create scalable systems and engineering practices from the ground up.

· Build the right technology organisation and leadership structure.

· Make pragmatic build-vs-buy decisions.

· Create processes that improve speed without creating unnecessary bureaucracy.

· Build for scale while avoiding over-engineering.

4. People, Culture & Leadership

· Build, mentor and lead a high-performing Technology organisation.

· Hire strong engineers, technology leaders and product talent as the organisation grows.

· Build a leadership team that can operate independently and take ownership.

· Develop Engineering Managers and future technology leaders.

· Create clarity around roles, ownership and expectations.

· Build a culture of ownership, accountability, collaboration and continuous learning.

· Give people the freedom to solve problems while maintaining accountability for outcomes.

· Encourage healthy debate, experimentation and new ideas.

· Recognise strong contribution and create opportunities for people to grow.

· Identify capability gaps and build development plans.

· Maintain an open and approachable leadership environment.

· Build a strong work-from-office culture through collaboration, mentoring, knowledge sharing and regular interaction.

· Ensure people feel connected to the purpose behind what they are building.

5. Execution & Delivery

· Create predictable and high-quality product and engineering delivery.

· Establish clear engineering KPIs and delivery metrics.

· Improve development velocity and remove execution bottlenecks.

· Establish appropriate coding, testing, deployment and quality standards.

· Ensure reliability, security and performance are part of the development lifecycle.

· Build accountability around commitments, timelines and outcomes.

· Balance speed, quality and scalability.

· Create visibility for Founders and leadership around technology priorities, dependencies and risks.

6. AI, Automation & Innovation

· Identify meaningful opportunities to use Generative AI, LLMs, AI Agents and automation.

· Use AI to improve engineering productivity and development speed.

· Explore AI-led improvements across customer experience and operations.

· Evaluate new technologies based on business value rather than trends.

· Encourage experimentation and rapid learning.

· Build a technology organisation that continuously looks for better ways of working.

What We're Looking ForMust Have

· 10+ years of experience in Software Engineering / Technology.

· 5+ years of leadership experience, preferably in a startup or high-growth environment.

· Strong experience in building technology from the ground up or taking a technology function through significant scale.

· Strong technical depth with the ability to get into architecture and engineering decisions when required.

· Experience across Backend, Frontend, Mobile, Cloud, DevOps, Databases, QA, Security and CI/CD.

· Strong understanding of Product Management and customer-centric product development.

· Experience building and scaling technology teams.

· Strong hiring and talent-building experience.

· Ability to mentor and develop technology leaders.

· Strong business understanding and ability to connect technology decisions to business outcomes.

· Strong understanding of customer journeys and B2C product experiences.

· Experience working closely with Founders and senior leadership.

· Practical exposure to Generative AI, LLMs, AI Agents or AI-led product/engineering initiatives.

· Strong communication, decision-making and problem-solving skills.

· Comfortable working in a fast-paced startup where priorities can evolve quickly.

· Willingness to work full-time from our Bengaluru office.

Preferred Background

· HealthTech / Healthcare

· B2C E-commerce

· Consumer Internet

· Marketplace

· FinTech

· D2C / Digital Consumer Platforms

· Other high-volume, customer-centric technology businesses

Healthcare / HealthTech product experience will be particularly relevant.

Education

IIT / IIM / Tier-1 engineering or management institutions preferred.

We are primarily looking for strong builders and technology leaders, so education will be considered alongside demonstrated experience, technical depth and the ability to build at scale.

What Would Make You a Great Fit?

· Built a product or technology platform from 0→1.

· Taken a technology organisation from 1→10.

· Worked in a startup where you had to build with limited resources and high ownership.

· Built and scaled engineering teams.

· Worked directly with Founders.

· Built a B2C product where customer experience mattered.

· Experience in Healthcare / HealthTech or another highly customer-centric domain.

· A strong technical foundation but also the ability to think from the customer's perspective.

· Enjoyed building teams as much as building technology.

Why Join MrMed?

This is an opportunity to build the technology engine of a growing healthcare business from the ground up.

You will work directly with the Founders and have the opportunity to:

• Shape the technology strategy.
• Influence product direction.
• Build the engineering organisation.
• Make significant architecture and technology decisions.
• Introduce AI and automation into the organisation.
• Build leadership capability within the technology team.
• Solve meaningful healthcare problems at scale.
• Create a strong technology culture where people can grow and do meaningful work.

You will have the ownership, freedom and responsibility to build.

If you enjoy solving difficult problems, building from scratch, working closely with customers and founders, developing strong teams and turning technology into meaningful business impact — this role is for you.

Build. Own. Improve. Scale.

Join MrMed and help us build the technology platform for the next phase of specialty healthcare in India.

If you are okay with the above JD, please share your resume with hr@mrmed.in

Pay: ₹350,000.00 - ₹400,000.00 per month

Work Location: In person