Bilingual Customer Service… at Mpower Direct… · US-NY-Bro…

Summary: Mpower Solar is a leading provider of solar energy solutions, committed to promoting sustainability and renewable energy adoption. They are currently seeking a talented and motivated Bilingual (English/Spanish) Solar Customer Service Support Specialist to assist their diverse customer base with inquiries and concerns related to their solar systems. Responsibilities: - Provide exceptional customer service and support to clients - Address customer inquiries, concerns, and technical issues related to solar energy systems, including installation, operation, billing, incentives and maintenance - Troubleshoot and resolve customer issues promptly and effectively, escalating complex issues to the appropriate departments when necessary - Educate customers on the benefits of solar energy and our products and services, offering tailored solutions to meet their needs - Maintain accurate and detailed records of customer interactions and transactions in the CRM system - Collaborate with cross-functional teams, including sales, operations, compliance and technical support, to ensure seamless customer experiences Required Qualifications: - Fluency in both English and Spanish both written and oral - Previous experience in customer service or sales, preferably in the solar energy industry, is highly desirable - Strong communication and interpersonal skills, with the ability to empathize with customers and resolve issues diplomatically - Utilizing empathy and soft skills to de-escalate highly emotional situations to ensure a quality customer interaction - Thorough knowledge of all functionalities of Excel, Word, & Outlook Required Skills: Solar Energy, Microsoft Excel, Microsoft Word, Microsoft Outlook, Spanish Benefits: Comprehensive health and dental insurance, Paid Time Off (PTO), 401k Plan, Career development opportunities