Service & Pro Shop Coordinator at MP: Wired for HR in Clermont, FL

Summary: MP: Wired for HR is seeking a friendly and organized Service & Pro Shop Coordinator to support the daily operations of their dealership in Clermont, FL. The role involves assisting customers, managing service department tasks, and providing retail sales support in a boating and watersports environment.

Responsibilities:
- Greet and check in customers dropping off boats for service
- Enter customer, boat, and service information into the dealership system
- Gather basic information about service concerns and communicate it clearly to the service team
- Make follow-up calls regarding service updates, approvals, scheduling, and completed work
- Help schedule service appointments and coordinate boat drop-offs and pickups
- Check customers out when service work is completed and collect payments
- Work closely with service advisors, technicians, and other departments to keep customers informed
- Answer incoming phone calls and direct customers to the appropriate department
- Respond professionally to basic customer questions
- Take accurate messages and ensure calls are returned promptly
- Greet customers entering the dealership and help determine who they need to speak with
- Maintain a clean, organized, and welcoming front counter and customer area
- Assist customers with wake surf boards, wakeboards, life jackets, ropes, boating accessories, apparel, and other pro shop merchandise
- Help customers choose the proper product, size, and fit based on their needs
- Learn the features and differences between the products we carry
- Ring up purchases, process payments, and provide receipts
- Help stock, price, organize, and display merchandise
- Monitor inventory and notify management when products need to be reordered
- Keep the pro shop clean, organized, and ready for customers
- Assist customers when the sales team is unavailable or out on a demonstration
- Show customers boats on the showroom floor and provide basic information
- Collect the customer's name, contact information, and details about what they are looking for
- Pass all customer information and questions to the sales team for follow-up
- Help ensure every customer is greeted and assisted while waiting for a salesperson

Required Qualifications:
- Friendly, professional, and comfortable working directly with customers
- Strong communication and phone skills
- Organized and able to manage multiple tasks at once
- Comfortable learning dealership software and point-of-sale systems
- Basic computer and data-entry skills
- Reliable, punctual, and willing to take initiative
- Able to handle customer concerns calmly and professionally
- Must be willing to learn boating products, accessories, and basic service terminology

Preferred Qualifications:
- Interest in boats, wake surfing, watersports, or outdoor recreation is preferred but not required
- Previous customer service, retail, receptionist, or service department experience is helpful but not required

Required Skills: Dealership Software, Point-of-Sale Systems, Data Entry, Retail Sales, Inventory Monitoring