Service & Sales Manager

SERVICE & SALES MANAGER Location: Mansfield, TX, United States ACCOUNTABILITIES & ESSENTIAL FUNCTIONS • Customarily and regularly directs the work of two or more full-time employees or their equivalent. Makes suggestions and recommendations for these employees regarding performance and change of status, including transfer, advancement, termination, and hiring. • Accomplishes customer service objectives by motivating, training, coaching, and providing detailed guidance to staff through performance management expectations; develops and maintains productive work teams by hiring qualified personnel and manages staff levels and schedules to ensure customer support coverage; and performs follow up with staff members through monitoring, appraising, and report analytics on all performance metrics. • Establishes and maintains effective relationships with the Mouser Business Development Team, MFG Reps and Suppliers. Assist with special requirements, including sales leads, quotes and expedites. Resolves Supplier and/or Customer issues, determines necessary improvements, and helps to implement change. This includes coordinating activities with the Mouser Product Management Team to ensure continuity with our Suppliers, MFG Reps and Business Development. Establishes and maintains effective relationships with customer and Suppliers. Resolves customer issues, identifies customer service trends, determines necessary improvements, and helps to implement change. Investigates and solves customers’ problems, which may be complex or long-standing concerns. • Thoroughly investigates and understands customer processes, buying habits, and organizational structure. Prepares and completes action plans; suggests and drives continual process and procedure improvement for the entire sales organization; and assists Director of Sales or VP of Sales with development of results-oriented sales strategies. Ensures customer service financial objectives are met through sales and margin expectations. • Communicates professionally and clearly with customers and employees by email, phone, and face-to-face. Supports and participates in company total quality process and leads by example through professionalism, attendance expectations, and flexibility. • Responsibilities may include customer site visits when necessary to deliver Mouser’s value and discuss potential process based service offerings. SKILLS & CERTIFICATIONS • Knowledge of Microsoft Office Applications (Excel, PowerPoint, Work and Outlook) at the advanced level • Experience developing and maintaining productive work teams and providing ongoing performance management • Exhibits strong analytical, problem solving, negotiation, organizational, and teaching skills • Read, analyze and interpret scientific and technical journals, financial reports and legal documents • Proficient with writing/creating reports, business correspondence, and presentations • Excellent verbal and non-verbal communication and telephone etiquette. Able to communicate with people at all levels • Able and willing to use our telephone headsets • Detailed and thorough in work habits with multi-tasking ability • Able to work with minimum supervision and make independent judgments • Skill evaluations: Computer Knowledge 80%, Proof Reading 75%, Customer Service 80%, and Typing 35wpm • Has acceptable driving record and can provide current, valid driver’s license and current proof of insurance. • Develops and maintains a productive work teams by hiring qualified personnel, training, and managing performance. • Manages teams with integrity, ethical business practices, and in accordance with Mouser policies, procedures, and practices. • Customarily and regularly directs the work of two or more full-time employees or their equivalent. Makes suggestions and recommendation for these employees regarding performance, including hiring, transfer, advancement, and termination. • Manages daily operations to meet department and company objectives. • Works with minimum supervision and makes independent judgments. • Flexible to meet the changing needs of the business and willingness to take on new responsibilities and assignments. • Initiates, establishes and maintains highly effective relationships with internal and external business contacts of various cultures, and at all levels. • Extremely confidential and trustworthy. • Demonstrates knowledge, experience and understanding of critical job function of the team and people management. • Assists management with development of results oriented strategies. • Regular attendance at work is an essential part of the job. EDUCATION & EXPERIENCE • Bachelor’s Degree in any field, or minimum of 3 years prior work experience that is relevant to the team you will manage. Including: • Internal candidates: Minimum 2 years as a highly performing Mouser Team Lead or Supervisor. • External candidates: Minimum 3 years as a supervisor or higher-level management position. Mouser Electronics is an award-winning, global distributor of semiconductors and electronic components that ships to over 650,000 customers in 223 countries/territories from its one million sq. ft. state-of-the-art facility in Mansfield, Texas.  Mouser.com is an award-winning website that features more than 6.8 million products online from more than 1,200 leading manufacturers. Mouser employees enjoy competitive pay and benefits, a business casual dress environment, a state-of-the-art facility in which to work, and an experienced management team with vision and a passion for growth. Mouser has built upon 60 years of growth and success in the electronic components distribution industry and is a TTI, Inc./Berkshire Hathaway Company. Mouser Electronics, a TTI, Inc. company, is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline, and termination. The Company prohibits discrimination, harassment, and retaliation in employment based on race; color; religion; genetic information; national origin; sex; sexual orientation; gender identity; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state/provincial or local law.     Attention Applicants: If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use our online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact HR@Mouser.com or at (817) 804-3850 for assistance with accommodation.  Some positions posted may require the use of information or access to hardware that is subject to the International Traffic in Arms Regulation (ITAR). Any applicant to these openings must be a U.S person within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. permanent resident (i.e., green card holder), political asylee, or refugee.  All applicants must be at least 18 years of age.  Mouser Electronics, Inc. is an Equal Opportunity Employer - A Notice to All Employees & Applicants  For more information on your Equal Opportunity Rights or other important Employment Rights in the USA, read “Know Your Rights: Workplace Discrimination is Illegal” poster, E-Verify Participation Notice (English/Spanish), Right to Work Notice (English/Spanish), FMLA General Notice, U.S. Job Applicant Privacy Notice.