Email Marketing Specialist at Mountfitchet… · London

companyDescription Air Charter Service are a private charter brokerage, delivering seamless, bespoke solutions for high-net-worth individuals across the globe. We are hiring an Email Marketing Specialist  who will be responsible for developing and executing the best-in-class email marketing strategy that drives engagement, retention, and revenue growth. This role combines strategic planning with hands-on campaign management, ensuring the email channel delivers measurable results and consistent customer experience. jobDescription Day to day duties will include but are not limited to: Lead the end-to-end planning, execution, and optimisation of automated email campaigns, targeting key audiences across the customer lifecycle Drive innovation in automation, dynamic content, and advanced personalisation strategies Oversee the day-to-day management and continuous improvement of email processes and workflows, including full documentation and alert communication protocols Reviewing of day-to-day maintenance and implementation of email processes and workflows – including full documentation and alert communications protocols. Define, monitor, and benchmark KPIs, including open rate, click-through rate, conversion, deliverability, list hygiene, and data privacy compliance Establish and manage QA processes for all email sends, ensuring campaigns are delivered accurately and on time Develop segmentation strategies and personalised journeys using data-driven insights. Lead creative briefing, A/B testing, and performance tracking to ensure subject lines, content and layouts are optimal. Operate a ‘Test, Learn and Optimise’ ethos. Coordinate with translation partners to deliver multilingual email campaigns where required Share knowledge and support the wider London CRM team and Regional Marketing Managers, enabling them to execute complex campaigns end-to-end Manage relationships with external technology partners, ensuring appropriate solutions and service levels, including oversight of the Salesforce backend Collaborate cross-functionally with IT, Product, Content, Data, Design, and Sales teams to deliver targeted, relevant, and on-brand campaigns aligned with commercial objectives Ensure email and CDP technologies are fully operational, leading day-to-day administration (including user management, permissions, seed lists, and data quality) and resolving issues promptly qualifications EXPERIENCE & QUALIFICATIONS 5+ years’ experience in email marketing, ideally across both B2C and B2B environments Proven track record delivering large-scale email transformation programmes Strong experience developing email programmes and automated customer journeys Advanced hands-on experience with Salesforce Marketing Cloud, including a solid understanding of Salesforce architecture and data models Strong knowledge of HTML/CSS, email design, deliverability, and testing (JavaScript a plus) Analytical mindset with the ability to translate data into actionable insights Experience using GA4 and understanding engagement metrics SKILLS & COMPETENCIES Highly data-driven with strong attention to detail Excellent project management and organisational skills Passion for innovation, testing, and continuous improvement Creative, adaptable, and confident challenging the status quo Strong stakeholder management and communication skills Able to prioritise and deliver in a fast-paced environment Collaborative and influential, with the ability to drive results across teams additionalInformation 22 days’ holiday increasing to 25 days after 1 year's service (and with length of service) Private healthcare and pension Free breakfast and lunch in our onsite canteen - "The Hangar" Free onsite gym and group classes 2x charitable "giving back" days per annum Career development opportunities DIVERSITY & INCLUSION: Here at ACS we're passionate about bringing people together to create a truly inclusive environment that promotes and values diversity, across our global network of offices.