Patient Navigator-The Libertas Center for… at Mount Sinai… · Elmhurst

Description The Libertas Center for Human Rights at Elmhurst Hospital in Queens, NY is seeking a Patient Navigator to support the delivery of culturally responsive, trauma-informed services to clients at a treatment center for immigrant survivors of torture and other human rights violations. The Patient Navigator reports to the Operations Director and works in close collaboration with the Data & Program Coordinator, Executive Director and Clinical Director.

The Patient Navigator is a trusted member of the refugee and migrant community who supports clients in navigating health care and community systems. Drawing on lived experience, cultural knowledge, and language skills, the Patient Navigator helps clients feel welcomed, understood, and empowered as they engage in medical, mental health, and social services. Patient Navigators provide hands-on support during orientation, accompany clients to appointments as needed, and help them access community resources. Working as part of an interdisciplinary team, they play a key role in building trust, reducing barriers, and ensuring care is culturally responsive and trauma informed.

The Libertas Center is a grant-funded program under the Department of Emergency Medicine at Elmhurst Hospital, a 501(c)(3) nonprofit organization and a teaching hospital for the Icahn School of Medicine at Mount Sinai. The Libertas Center provides immigrant survivors of torture and human rights violations in the New York City area with comprehensive medical, mental health, social and legal services to help them heal, regain independence, and restore hope and humanity in their lives. We use a strengths-based, client-centered and trauma-informed case management approach to provide services directly on-site and through coordination with our partners within and outside the hospital. The Libertas Center also builds capacity through education and training of medical and mental health providers, conducts research on best practices, and advocates for policies to address survivors’ needs. Our team uses its multidisciplinary expertise and an evidence-based approach to improve the well-being and quality of life for this vulnerable yet highly resilient population.

The Libertas Center is seeking a Patient Navigator to support the implementation of a new grant, focused on specialized eligible immigrant populations including refugees and asylees. The overarching project goal is to sustainably expand access to comprehensive, culturally responsive health and wellness services, through the delivery of health education, case management, and wellness groups that promote physical, mental, and social well-being. The position is funded through September 30, 2026, with the possibility of extension.

Responsibilities The responsibilities of the Patient Navigator include, but are not limited to the following:

Patient Navigation and Support

• Serve as the assigned Patient Navigator for a panel of clients.
• Maintain regular contact with assigned clients to ensure understanding of care plans and follow-up needs.
• Accompany clients to appointments as needed and help explain visit logistics, referrals, and forms.
• Provide appointment reminders and follow-up check-ins to promote continuity of care.
• Identify barriers to care (transportation, language, fear, documentation, etc.) and work with staff to address them.
• Support clients in accessing social services and community resources (legal aid, housing, ESL, employment, food access).

Community Engagement and Health Education

• Co-facilitate orientation and health education groups for new clients.
• Share information about community-based programs and opportunities for social connection.
• Promote participation in wellness, client support, and community activities.
• Liaise with local refugee and migrant organizations to identify clients for referral to Libertas services and build connections for community referrals.

Care Team Integration

• Participate in case discussions and team meetings, sharing insights from patient interactions and community perspectives.
• Document encounters in accordance with program protocols and confidentiality standards.
• Communicate with clinical team staff to ensure coordinated support for assigned clients.
• Contribute to program evaluation and quality improvement activities.

Qualifications High School Diploma, GED or equivalent

Experience Requirements

• Lived experience as a refugee, asylee, or migrant
• Strong communication and interpersonal skills, with empathy, professionalism, and discretion
• Fluency in English and at least one language spoken by the clinic?s patient population (e.g., Spanish, French, Bangla, Fulani, etc.).
• Commitment to supporting others and fostering trust in healthcare and community systems.
• Experience working or volunteering in a community, social service, or health setting.
• Familiarity with NYC community resources and basic understanding of healthcare navigation.
• Comfort working collaboratively with interdisciplinary teams and individuals from diverse cultural backgrounds.

General Skills and Competencies

• Detail-oriented, organized and reliably able to conduct tasks without the need for significant oversight.
• Strong problem-solving skills and ability to address challenges of a wide variety with creativity, initiative, and resourcefulness.
• Maturity, ability to calmly and respectfully navigate challenging situations, and successfully meet responsibilities with professionalism.
• Proven ability to work as a team player and be responsive to guidance and feedback while maintaining a positive work environment.
• Ability to thrive in a fast-paced collaborative team, where time management and effective communication are essential.
• Demonstrated cultural humility and responsiveness with immigrant communities and/or other vulnerable populations, and a willingness to examine topics of power and structural oppression.
• Demonstrated interest in learning about strengths-based case management and trauma-informed health care.
• Familiarity with human rights and/or global health fields.

Non-Bargaining Unit, 870 - Emergency Medicine - ISM, Icahn School of Medicine

Employer Description Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $22.5024 - $25.021 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.