Dispatcher, Campus Safety at Mount Holyoke College in South Hadley, MA

Adhering to the principles of community engagement and community-oriented problem solving, the Dispatcher provides the initial point of contact for emergency response to criminal activity, fires, medicals, fire alarms, and many service-related calls. The Dispatcher also provides service to a diverse community as the college's operator. This is a 11pm-7am shift, with a 5-day work week: (Off Tuesday/Wednesday)

Essential Job Duties: 

• Promptly answers emergency lines, business lines, and multiple college operator lines.

• Collects information from a diverse set of calling parties as well as walk-ins to the station in a timely manner and disseminates that information to the appropriate entities.

• Utilizes the National Crime Information Center and Criminal Justice Information System to respond to requests for information from on-duty police officers.

• Monitors fire, intrusion, panic, other alarms, and cameras on campus.

• Activates the college's emergency mass notification system as directed.

• Provides emergency instructions, calls in personnel after hours, and supports and assists the diverse community as a whole in a supportive and professional manner.

• Records details in the computer-aided dispatch software (IMC) database, information in which is often highly confidential, sensitive in nature, and protected by law.

• Review logs, postings, training, emails, CJIS output at the beginning and throughout shift.

• Assist officers with community engagement activities.

• Dispatches emergency and non-emergency incidents requiring fire, medical, or police response according to priority and availability of units.

Qualifications:

• HS Diploma or Equivalent

• Related experience in law enforcement, security, or dispatching

• Strong problem-solving, time-management, and communication skills

• Ability to work in a fast-paced, multitasked environment.

• Sensitivity to issues of confidentiality

• Commitment to, experience with, and/or ability to work effectively with a broad spectrum of individuals from a variety of diverse backgrounds

Preferred Qualifications:

• Certifications in CPR, CJIS, or APCO

• Experience in Public Safety Dispatching

Minimum starting hourly rate for this position is $23.58

This role is classified under Hourly Grade 6H with an hourly range between $23.58 - $25.95 per hour.

What We Offer:

Our comprehensive benefits program offers a range of options to you can make choices that work best for you and your family:

• 403(b) Retirement Plan (College contributes 10.5% of salary)

• Comprehensive medical, dental and vision insurance

• Flexible Spending Account (FSA)

• Disability and Leave Benefits

• Life Insurance (College paid coverage 1x salary)

• Employee Assistance Program

• Tuition Benefits (to Mount Holyoke College or others)

• Generous Paid Time Off

• Access to Kendall Sports & Dance Complex