System Support Intern at Motion in Birmingham, AL

Summary: Motion Industries is seeking an IT Support Intern to assist in safeguarding the integrity and security of their IT infrastructure. The intern will be responsible for triaging, troubleshooting, documenting, and resolving a wide range of IT issues under close supervision. Responsibilities: - Develops knowledge of technical support solutions and learns to identify more unusual problems with desktop, laptop, and networked systems - Fields IT Support calls and tickets - Provides IT Support and Onboarding related tasks and projects - Research, documents, and troubleshoots advanced issues - Performs other duties as assigned Required Qualifications: - Typically requires a bachelor's degree and zero (0) years of related experience or an equivalent combination - Proven ability to operate as a primary contact for a wide range of IT support issues - Ability to adapt to new challenges, identify and evaluate potential impact and prioritize accordingly - Ability to digest, understand and apply new technical information and concepts quickly - Ability to communicate clearly across multiple mediums with endpoints possessing a wide range of technical understanding to organize efforts to resolve issues - Excellent written and verbal communication skills - Developed customer service skills - Intermediate technical skills - Understands potential to be required to be on-call on nights or weekends or work weekends and night shifts Preferred Qualifications: - Experience with Cisco and Fortinet network gear and operations, NetBox, PRTG, PutTy, CUCX, CUCCX, RDP, VOIP, ServiceNow, Asset Management, ISE, iBoss, Active Directory, AnyConnect, PsExec, PowerShell, SharePoint, Printer Admin, Access, Excel, SCCM, iOS, Android and MDM a plus Required Skills: IT Support, Cisco, Fortinet, NetBox, PRTG, PutTy, CUCX, CUCCX, RDP, VOIP, ServiceNow, Asset Management, ISE, iBoss, Active Directory, AnyConnect, PsExec, PowerShell, SharePoint, Printer Administration, Microsoft Access, Microsoft Excel, SCCM, iOS, Android, Mobile Device Management, Customer Service Benefits: Healthcare coverage, 401(k), Tuition, Reimbursement, Vacation, Sick, Holiday pay