Motion Automation Intelligence- Customer Service… at Motion · Eden…

Summary: Motion is a company that specializes in automation intelligence, and they are seeking a Customer Service Representative to fulfill customer orders and manage incoming calls. The role involves responding to inquiries, processing orders, and building customer relationships to enhance repeat business. Responsibilities: - Responds to basic customer inquires regarding products, provides quotes, and handles order entry - Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales) - Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters - May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries - Builds customer relationships to drive repeat business by relating to the customer and drive process improvements - Orders items to ensure appropriate inventory levels are maintained for customers - May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order - Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory - Determines the most cost effective shipping method for customer orders - Partners with Account Representatives to ensure customer satisfaction - Expedites backorders - May pull inventory and prepare order for shipment to customer - May handle customer returns - Performs other duties as assigned Required Qualifications: - Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination - Reliability, organization, and attention to detail required - Strong communication skills including written, verbal, and listening - Ability to multi-task and time management skills required - Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet Preferred Qualifications: - Product knowledge is preferred Required Skills: Computer skills, Email communication, Product knowledge, Multi-tasking Benefits: Healthcare coverage, 401(k), Tuition, Reimbursement, Vacation, Sick, Holiday pay