Food and Beverage Manager at Motel One in London, England, gb

Company Description

Our heart beats turquoise.

Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees.

We create a home away from home for our guests with our shared passion for modern design and high-quality service. Our more than 95 hotels in 13 countries impress with exclusive design, high service standards and first-class inner-city locations at an attractive price.

As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and develop Motel One with us.

Job Description

the Food & Beverage Manager is responsible for overseeing the daily operations of the restaurant to ensure a seamless guest experience. This role involves managing service standards, supervising staff, driving revenue through effective sales strategies, and maintaining operational efficiency. The Food & Beverage Manager ensures the highest level of guest satisfaction through quality service, staff training, and effective communication with other departments. The role includes responsibility for scheduling, inventory control, cost management, and compliance with all health and safety regulations, while fostering a positive, team-oriented environment that reflects the brand’s values and service culture.

YOUR KEY RESPONSIBILITIES:

• Adopt an appearance and attire that reflects and reinforces the company’s brand image and service standards
• Comply with the company’s code of conduct, ethics, and all internal policies and procedures
• Perform tasks as directed to support and contribute toward the achievement of business and operational goals
• Deliver the highest levels of service with attention to detail, consistently exceeding guest expectations
• Ensure all opening, mid, and closing procedures are properly completed in alignment with company standards
• Review daily operationnal requirements
• Review and update the restaurant’s food and beverage menu items regularly
• Engage with guests throughout service to ensure satisfaction and immediate resolution of any concerns
• Prepare weekly staff schedules and monthly attendance reports; conduct daily briefings and regular team meetings to ensure effective communication
• Monitor and manage operational budgets, control inventory, minimize costs, and analyze financial reports to ensure targets are achieved
• Oversee the purchasing and receiving processes, ensuring accuracy and compliance with approved supplier lists and Company standards
• Generate ideas, plan promotions, and assist with implementing initiatives that drive revenue and guest engagement
• Recruit, train, develop, and lead a high-performing restaurant team focused on guest satisfaction and operational excellence
• Monitor team performance, conduct regular performance reviews, and define KPIs and career development goals
• Provide coaching and create personal development plans for team members to encourage growth and improve performance
• Support the Hotel Manager in developing and executing strategic business and marketing plans for the Hotel
• We will on occasion call for each individual in the team to perform various related tasks as needed in the spirit of providing exceptional guest service.

ADDITIONAL RESPONSIBILITIES:

• Communicate effectively, both verbally and in writing, to provide clear direction to the team
• Communicate with team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
• Remain calm and alert, especially during emergency situations.
• Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.

Qualifications

Previous experience in a busy hotel environment is a must

Additional Information

This role requires a very hands on approach to deliver our outstanding Urban Breakfast concept along with bar operation and light food menu.