Mossy Auto Group→

Sales BDC Representative at Mossy Auto Group in El Cajon, CA

Entry LevelOn-siteFull-timeEl Cajon, CA

Job Description

Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Business Development Center. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.

In this role, you will be the link between the buyer and their future vehicle. You will assist the customer with questions regarding the company, perspective vehicles, and their ability to purchase. Handling all incoming phone and internet leads, contacting the clients and through superb product knowledge and customer handling skills, will schedule daily appointments. Upon arrival the coordinator will meet & greet the client, then escort and introduce client to a representative in the sales department.

Employees in this position will paid a base hourly wage ranging from the applicable minimum wage up to $20.00 per hour. However, additionally they will be paid commissions and/or bonuses, which vary based on performance, with the expected average annual commission earnings of approx. $50,000 to $55,000.

At Mossy Auto Group our employees are our most valuable asset. Our mission statement is to create an environment of high integrity & mutual respect that nurtures openness, creativity, & innovation. Every employee at Mossy is absolutely critical to its success. As a family owned & operated business we consider each employee and extension of the Mossy family. We promise to deliver the same award winning service and value that our community has come to expect from our dealership through the years.

Benefits

Medical, Dental & Vision
Group Insurance Plans & Discounts
401K Retirement Savings Plan
Paid Vacation and Holidays
Disability Insurance
LAP (Life Assistance Program)
Basic Life, Dependent & Accident Insurance
Growth Opportunities
Paid Training
Employee Purchase Incentives
Family Owned & Operated
Health & Wellness
Flexible Work Schedule
Discounts on Products & Services
Direct Deposit

Responsibilities

Providing excellent customer service to internal and external customers
Promote an understanding of and strong commitment to client satisfaction & the Mossy team
Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
Provide customers with initial product information & direct them to the appropriate dealership resources
Present initial financing options based on customer needs
Follow up with leads to make an appointment with sales department
Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management
Utilize CRM tracking system daily
Maintain comprehensive and up to date knowledge of products and services offered

Qualifications

At least one previous role based in strong customer service experience
People skills that contribute to effective communication
Prompt and courteous
Enthusiastic personality
Must have strong computer skills
Accepts constructive criticism with motivation towards improvement in job performance
Professional appearance & punctual
High school graduate or equivalent

Our company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information. We are an equal opportunity employer and drug-free workplace. Offers of employment contingent upon successfully passing background screening (incl. criminal background check, review of motor vehicle records, verification of SSN and passing drug test at a certified testing facility.