Client Advocacy Specialist at Mortgage… · Remote

Summary: Mortgage Connect Risk Solutions is a national mortgage service provider specializing in assisting mortgage lenders. They are seeking a Client Advocacy Specialist to provide ongoing customer contact and support, ensuring complete customer satisfaction while working in a fast-paced environment. Responsibilities: - Ongoing customer contact and support to ensure complete customer satisfaction - Answer the phone and direct calls to the appropriate department - Complete all closing protection letters - Conduct bankruptcy and patriot searches - Assist Scheduling Team; scheduling closing appointments with Notaries and Attorneys - Coordinate customized mailings throughout transaction, i.e. Welcome notes, thank you letters - Assist scanning/shipping team, as needed - Additional duties, as assigned Required Qualifications: - High-school diploma or equivalent - Strong customer service focus - Clear verbal and written communication skills - Ability to work in fast-paced environment and meet deadlines - Capability to work both independently and as part of a team - Problem-solving mindset with ability to multitask - Familiarity with computers, including online searching and typing Required Skills: Online Searching, Typing Benefits: Competitive payrates based on skills and experience, Extensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discounts, Paid holidays and generous PTO based on tenure, Paid volunteer time, Paid Maternity and Parental Leave, 401K plan and robust continuous learning opportunities, Access to discounts that help save money in your daily life, This is a remote role, meaning you have the flexibility to work from home. (Remote work is subject to Mortgage Connect’s remote work policy and business needs.)