Morgan Li→

Account Manager - WM at Morgan Li in Chicago Heights, IL

Entry LevelOn-siteFull-timeChicago Heights, IL

Job Description

Account Manager - WM

Location: Chicago Heights, IL, US

Job Title: Account Manager - WM

Reports to: Director of Account Management

Position Status: Exempt

GENERAL PURPOSE OF JOB:

The account manager supports customers by providing helpful information, answering questions, and responding to complaints. They're the front line of support for clients and customers and they help ensure that customers are satisfied with products and services.

Account mangers service customers by answering product and service questions. They will be the main point of contact on order fulfillment. Account Managers will process orders, prepare correspondences, and fulfill customer inquiries to ensure customer satisfaction.

Account managers are an important part of the Account Management team, since they are the main point of contact for order fulfillment, client questions, inventory control and data entry. This position builds a sustainable relationship of trust through open and interactive communication.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Coordinate WM daily transportation, logistics, and order management activities, including FTL/LTL shipments, expedited orders, scheduling, dispatch, and delivery tracking.
Manage WM outbound shipping schedules, shipment confirmations, ETAs, and carrier communications while ensuring accurate and timely updates.
Partner with WM Logistics, Warehouse, Sales, Accounting, Production, customers, and carriers to resolve scheduling, order, freight, invoicing, and delivery issues.
Manage customer orders from entry through delivery, reviewing purchase orders, pricing, part numbers, quantities, acknowledgments, and shipment requirements for accuracy.
Provide customers with timely order status updates, product information, and solutions to routine and complex order-related issues.
Monitor open shipments and orders, proactively identify delays or discrepancies, and coordinate solutions to maintain on-time delivery.
Manage customer inventory programs, RMAs, credits, adjustments, and other account-related requests in accordance with company policies.
Create and maintain reports, spreadsheets, and shipping documentation using Microsoft Excel and internal systems.
Maintain accurate records and organized communication across multiple email threads, systems, and cross-functional teams in a fast-paced environment.
Support assigned customer accounts, special projects, and business relationships while ensuring high attention to detail and excellent customer service.

REASONING ABILITY:

Problem Solving/Analysis.
Clear communication skills.
Teamwork.
Networking.
Organizational skills.
Multitasking.
Attention to details.
Computer skills.
Quality focus.
Listening skills.
High Energy.

LANGUAGE SKILLS:

Strong written and verbal communication skills in English.
Ability to listen effectively, collaborate across departments, negotiate with vendors, and build productive working relationships.
Spanish language skills are a plus, particularly in a manufacturing environment.

EDUCATION and/or EXPERIENCE:

Highschool graduate, College Degree preferred.
1-2 Years of customer Service Experienced preferred.

CERTIFICATES, LICENSES, REGISTRATIONS:

PHYSICAL DEMANDS:

On-the-job time spent in the following physical activities will be:

Amount of Time
	None	Under 1/3	1/3 – 2/3	Over 2/3
Stand		X
Walk		X
Sit				X
Use hands to finger, handle or feel				X
Reach with hands and arms	X
Climb or balance	X
Talk or hear				X
Stoop, kneel, crouch, or crawl	X

WORK ENVIRONMENT:

This job requires exposure to the following environmental conditions:

Amount of Time
	None	Under 1/3	1/3 – 2/3	Over 2/3
Wet or humid conditions (non-weather)	X
Work near moving mechanical parts	X
Work in high, precarious places	X
Fumes or airborne particles	X
Toxic or caustic chemicals	X
Outdoor weather conditions	X
Extreme cold (non-weather)	X
Extreme heat (non-weather)	X
Risk of electrical shock	X
Work with explosives	X

Loud noise (examples: metal can manufacture department) is typical for the work environment of this job.

NOTE: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

What We Offer:

• Competitive rates

• Comprehensive benefits package.

• Medical, Dental and Vision benefits effective the 1st of the month following hire date

• 10 paid Holidays

• Paid PTO, based on years of service

• 401k Safe Harbor Plan

• Health Savings Account

• Company Paid Life insurance plan for $40K

• Company Paid Short Term Disability insurance

• Employee Assistance Program

• Employee Discount Program through Life Mart

• Onsite Gym

• Opportunities for career growth and professional development.

• A supportive and collaborative work environment.

*Join us in driving innovation and achieving excellence. Apply today to become a part of our success story!

Morgan Li is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants and to ensuring fair treatment regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, military status, or any other status protected under applicable federal, state, or local law.

We believe that diversity drives innovation and strengthens our team. All employment decisions at Morgan Li are made based on qualifications, merit, and business needs.

If you require accommodations during the application or interview process, please let us know, and we will work to provide a solution that meets your needs.