Technology Support Specialist at Morgan, Lewis… · Chicago

Summary: Morgan, Lewis & Bockius LLP is one of the world’s leading global law firms, and they are seeking a Technology Support Specialist I to provide support for computer and audiovisual hardware. The role involves troubleshooting hardware and software issues, serving as a liaison between IT and end-users, and ensuring efficient end-user productivity. Responsibilities: - Responds to end-user hardware requests and performs restorative actions to resolve problems - Properly logs all requests, issues and their resolutions - Properly escalates critical issues to other local-team members or to Firm IT for level-3 support - Researches and locates available tools and processes to identify and avert troublesome trends as they develop - Responds to situations where standard procedures failed with hardware installations or upgrades - Actively participates (with testing and documentation) in software pre-pilots, pilots and roll-outs - Provides status reports to and communicates with the manager - Provides support for audiovisual and video conferencing systems and meetings - Unpacks, sets up, tests and installs all new equipment received by the local office - Tracks the type of equipment, the location of equipment and to whom the equipment is allocated - Performs all initial diagnoses of reported hardware errors to determine nature, possible cause and recommended course of action - Where possible, performs maintenance or recovery procedures to correct reported hardware errors - Contacts third-party maintenance personnel, when necessary, to service diagnosed hardware errors that cannot be resolved in-house - Performs standard preventive maintenance on specified equipment Required Qualifications: - Associate's degree (A.A.) in a related field and minimum one year experience in hardware and basic software support at a professional services organization or equivalent combination of experience and education - Strong customer service orientation, technical skills and interpersonal skills are required - Working knowledge of office productivity software, the Microsoft operating system, and/or audiovisual technologies Required Skills: Hardware support, Audiovisual technologies Important Skills: Microsoft operating system, Customer service Benefits: A full range of medical, financial, and/or other benefits, 401(k) eligibility, Various paid time off benefits, such as vacation, sick time, and parental leave