Digital Product Analyst at Morgan, Lewis & Bockius LLP in Seattle, WA

Summary: Morgan, Lewis & Bockius LLP is a leading global law firm seeking a Digital Product Analyst to manage cross-functional projects and communicate user and competitive feedback. The role involves executing product strategy, working with design and development teams, and monitoring marketing performance to identify product opportunities. Responsibilities: - Collect and organize product feedback from user research, user support, practice group utilization, and system usage data - Setup and manage ongoing product feedback sessions with practice group attorneys - Organize and prioritize bugs, user needs, and pain points - Execute product strategy through product management tactics - Work with the design team to explore and iterate on potential solutions - Work with the product developers to plan for and manage development sprints - Align the practice group stakeholders on new designs and organize them into tickets for the delivery team - Support the delivery team as they build the new designs, answering questions and making sure new functionality works as intended - Rollout new features with user-centric transition plans, help documentation, and marketing / user success support - Help establish and track KPIs for our product portfolio and identify opportunities for improvement Required Qualifications: - Bachelor's degree (B.A.) in business, finance, technical, quantitative or design field from a four-year college or university and minimum one (1) year of professional experience - Excellent written and verbal communication skills - Able to think creatively while maintaining accuracy and attention to detail - Strong problem-solving skills, practical tendencies, and an ability to find process efficiencies - Customer service skills - Interpersonal skills - Self-starter - Project management skills - Teamwork - Planning/organizational skills - Ability to adapt to change and balance competing demands - Ability to read and interpret general business documents, instructions and manuals, write routine business correspondence, and speak effectively with employees, clients, and vendors - Ability to carry out written, oral or diagrammed instructions, involving several variables, in routine situations - Proficiency in Microsoft Office Suite including Excel, Outlook, Word, PowerPoint, Visio & Project Preferred Qualifications: - Experience with design and product management tools (e.g., Figma, Miro, Asana, Jira, Confluence) a plus Required Skills: Product management tools, Microsoft Office Suite, Project management skills Important Skills: communication skills, Problem-solving skills Nice-to-Have Skills: Customer service skills, Planning/organizational skills, Interpersonal skills, Self-starter, Teamwork Benefits: Eligibility for an annual discretionary bonus, 401(k) plan, Company-sponsored medical, dental, vision, life, disability, accidental death and dismemberment, business travel accident insurance plans, Health savings and flexible spending accounts for the employee and the employee’s eligible dependents, Employee Assistance Program, Work/Life Services, Health Advocate, Bright Horizons Back-Up Child Care, WageWorks Commuter Benefits for the employee and the employee’s eligible dependents, 9 paid holidays per calendar year, 2 personal days per year, Up to 20 days of vacation per year, 1 paid sick leave hour for 30 hours worked, Up to five days off for bereavement leave, Up to 12 weeks of paid parental leave per year, Up to 10 weeks of paid pregnancy disability leave per pregnancy