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Account Manager at Moonpig.com in London, England, GB
Skills
Job Description
Buyagift and Red Letter Days are the UK’s leading gift experience provider. We’re all about turning special moments into extra-special memories. With a gifting range of 4000+ experiences from spa days and skydives to gourmet treats and once-in-a-lifetime adventures, we make it easy to give the gift of wow. 🎁
As part of the Moonpig Group, we’re proud to share that our vision is to become the most trusted platform in the UK gift experience market. Our mission is to spread happiness through thoughtful, joy-filled experiences. People are at the heart of everything we do. Since joining the Moonpig Group in 2022, we’ve been powered by strong values, bold ideas and a shared passion for making a real difference. Here, you’ll have the chance to shape the kind of experiences people never forget – and help us build connections that truly matter.
Account Manager |📍London – Hybrid (2 days per week in-office) | 💰Competitive Salary + Benefits
About the Role
Buyagift and Red Letter Days have been leading the UK experiences market for over 20 years, helping customers create unforgettable memories through gifting. As part of Moonpig Group, we’re continuing to evolve our experiences proposition by combining data, creativity, and technology to build a world-class gifting marketplace.
We’re looking for an Account Manager to join our Commercial team within the Experiences Division. This is an exciting opportunity to manage and grow a portfolio of experience partners, helping drive commercial performance, strengthen relationships, and unlock new opportunities across the business.
Working closely with the Category Manager and cross-functional teams, you’ll play a key role in delivering partner growth, supporting trading initiatives, and contributing to the continued success of our marketplace. This is a fast-paced, collaborative environment where curiosity, accountability, and fresh thinking are encouraged.
Key Responsibilities
Manage a portfolio of experience partners, supporting growth, margin, and engagement targets across the category.
Build strong partner relationships and develop collaborative growth plans, campaigns, and promotional activity.
Identify opportunities for new products, exclusive offers, bundles, and proposition improvements.
Support commercial negotiations to improve partner performance and customer value.
Monitor partner performance across revenue, margin, sales trends, conversion, cancellations, and customer behaviour metrics.
Use data and insights to identify trends, risks, and optimisation opportunities.
Support the rollout of scalable partner engagement initiatives including webinars, toolkits, templates, and communications.
Coordinate seasonal campaigns, product launches, and promotional activity with internal teams including Marketing, Trading, and Operations.
Test and support new merchandising, pricing, and promotional initiatives to drive growth.
Conduct competitor research and market analysis to help keep the proposition competitive and relevant.
Share insights and recommendations with Category Managers to support category strategy and future planning.
Collaborate closely with Account Managers and wider business teams to share learnings and improve ways of working.
Maintain accurate administration across supplier communications, reporting, pricing, systems updates, and promotional setup.
Support the day-to-day management of the category and delivery of key commercial priorities.
About You
Experience within account management, marketplace, e-commerce, or digital commerce environments.
Proven ability to manage multiple accounts and build strong commercial relationships.
Strong commercial awareness with experience supporting growth and performance initiatives.
Confident communication and negotiation skills with the ability to influence stakeholders at different levels.
Comfortable working with performance data, dashboards, and reporting tools to support decision-making.
Ability to spot opportunities for process improvement, automation, or scalable ways of working.
Organised and detail-focused, with the ability to manage competing priorities in a fast-paced environment.
Curious, proactive, and motivated to test new ideas and contribute to continuous improvement.
Collaborative mindset with a positive and adaptable approach to teamwork.
Interview Process
Screening call - TA Team 20-30 mins 1st Interview – Hiring managers 30-45 mins Final Interview – Hiring manager & Managing Director 45-60 mins
Why Join Us?
This is an exciting time to join the Experiences Division as we continue to grow and evolve within Moonpig Group. You’ll have the opportunity to make a visible impact, contribute to meaningful commercial growth, and develop your career within a supportive and ambitious team environment.
What’s in it for you?
We believe in empowering our team to do their best work. Enjoy:
💸 Competitive Pay & Bonuses: Plus generous pension plans, staff discounts, and share schemes.
💆🏾♀️ Wellbeing First: Private healthcare (UK), dental, life insurance, mental health support, and dog-friendly offices.
🏖️ **Flexible Working & Time Off:**Generous holidays, hybrid working (unless specified otherwise, 2 days a week in the office), and opportunities for international working.
📈 Career Growth: Learning allowances, coaching, and development programs.
🤝 Recognition & Giving Back: Regular awards, charity support, length of service awards, and volunteering days.
Want to see more?
Check out our Linked In pages below:
Our Ways of Working:
We trust our colleagues to do what’s right and offer flexibility to support a balance between work and life. At the same time, face-to-face office time is an important and expected part of working at Moonpig Group. We believe regular in-person working supports collaboration, alignment, and effective decision-making. Candidates will have regular and ongoing time working from the office as part of their role, which will be discussed during the recruitment process.
Moonpig Group's Commitment to Equality, Diversity, and Inclusivity:
At Moonpig Group, we’re all about creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether that’s our background, how we work best, or what matters most to us.
From working parents who need flexible hours to neurodiverse colleagues with specific working styles, we’re here to support our people in ways that work for them. Because when you feel valued and included, you can thrive, and so can we.
We’re proud to have a number of employee-led groups driving this forward, including our LGBTQ+, Gender Balance, Neurodiversity and EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) communities, plus our Group-wide EDI committee. These teams help make sure every voice is heard and every idea has a place.
We know that diversity fuels creativity, innovation and connection, and that’s why we’ll keep pushing for progress. Together, we’re building a culture where everyone feels safe, supported, and free to be their brilliant, authentic selves.
If you have a preferred name, please use it to apply and share your pronouns if you are comfortable to do so😊 - If you have any reasonable adjustment requests throughout the interview process please let us know on your application or speak to the Recruiter.