Game Night Staff: Caps Crew… at Monumental… · Washington

Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven major and minor sports teams: 2018 NHL Stanley Cup Champion Washington Capitals, NBA’s Washington Wizards, WNBA’s 2019 Championship Washington Mystics, NBA G League’s Capital City Go-Go, 2021 & 2020 NBA 2K League Champion Wizards District Gaming and Caps Gaming, an esports sub-brand of the Capitals. Additionally, it holds a significant investment in a seventh professional team, Team Liquid, an endemic esports team owned and operated by aXiomatic, in which MSE is an investor.

In September 2022, MSE acquired the regional sports network, then-called NBC Sports Washington and newly rebranded as Monumental Sports Network. Monumental Sports Network now holds the exclusive local television media rights to Capitals’, Wizards’, and Mystics’ games. The network is both a linear channel and a digital operation. Prior to acquiring the linear platform, the digital platform was launched by MSE in 2016, as the first-of-its-kind regional sports network for digital, mobile, and streaming platforms. Those linear and digital platforms are now combined and join Caps Radio, Wizards Radio, MSE Outdoor and Monumental Productions for a full suite of six media enterprises.

In addition to Capital One Arena – a venue which hosts 3M+ visitors across over 250 events annually, MSE also manages MedStar Capitals Iceplex (training facility for the Capitals), MedStar Health Performance Center (training facility for the Wizards, Mystics, and Go-Go) and EagleBank Arena (a 12,000+ live event venue on George Mason University’s campus).

In July 2020, MSE partnered with William Hill (subsequently acquired by Caesars Entertainment) to open the first ever in-arena sportsbook in North America, now called Caesars Sportsbook.

MSE opened “District E powered by Ticketmaster” in the spring of 2023, a flagship esports and entertainment venue. This 14,000-square-foot live-event theater offers a 365-day-a-year series of immersive experiences in esports, music, culinary excellence, event programming, and community events.

MSE proudly promotes its core values for all those that interact with the company. As a member of our team:

1. You will provide first-class customer service and value for our fans.
2. You will champion a double-bottom line that engages, unifies, and gives back to the community we serve.
3. You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
4. You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
5. You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
6. You will innovate. We are nimble and first to market. We are not averse to risk.
7. You will have fun. We are in the business of happiness.

Position Overview:

Caps Crew is the fan ambassador team for the Washington Capitals that amplifies the in-game atmosphere by bringing energy inside Capital One Arena. During games, Caps Crew Members facilitate various promotions, hype up the crowd, and enhance the in-game experience for fans. Members are required to work pre-season, regular season, and playoff home games, with additional opportunities to work various marketing and community events.

Are you creative, dedicated, and passionate about the Caps?! We'd love to hear from you!

Responsibilities:

• Entertain and energize crowds at Capitals home games.
• Select contestants for in-game promotions and explain contest rules to participants.
• Carry out on-ice, in-crowd, and backstage promotions and contests, including set-up and breakdown of all interactive elements.
• Work with in-game hosts, players, and high-profile personalities for special guest promotions and recognition.
• Engage with fans during game days and events in sharing a love of Washington Capitals hockey.
• Provide high-quality customer service interactions with all guests to enhance the game day experience.
• Act as a liaison between fans/special guests and the Game Presentation Manager.
• Assist in floor managing.
• Opportunity for additional appearances on behalf of the Capitals at community, season ticket holder, and sponsored events.
• Attend all team meetings.
• Other duties as assigned.

Minimum Qualifications:

• Solid understanding of the Washington Capitals brand and hockey rules/regulations.
• Demonstrate an on-camera presence highlighting poise, integrity and approachability.
• Ability to perform under pressure and adapt quickly to new situations.
• Personable and engaging personality.
• Able to carry oneself in a professional manner at all times.
• Self-starter, dedicated, and highly motivated.
• Ability to give and receive comprehensive direction.
• Previous experience in the sports/entertainment industry preferred.
• A live performance background is encouraged.
• Requires prolonged standing, sitting, walking, and ability to pick up and carry up to 25lbs.
• Availability to work most Capitals home games and select community appearances.
• Flexibility to work evenings, weekends, and holidays as needed.
• All qualified applicants will be required to attend an in-person tryout.

Pay Range: $18.40 USD/hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.