Assistant, Premium Experiences &… at Monumental… · Washington

Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven major and minor sports teams: 2018 NHL Stanley Cup Champion Washington Capitals, NBA’s Washington Wizards, WNBA’s 2019 Championship Washington Mystics, NBA G League’s Capital City Go-Go, 2021 & 2020 NBA 2K League Champion Wizards District Gaming and Caps Gaming, an esports sub-brand of the Capitals. Additionally, it holds a significant investment in a seventh professional team, Team Liquid, an endemic esports team owned and operated by aXiomatic, in which MSE is an investor. In September 2022, MSE acquired the regional sports network, then-called NBC Sports Washington and newly rebranded as Monumental Sports Network. Monumental Sports Network now holds the exclusive local television media rights to Capitals’, Wizards’, and Mystics’ games. The network is both a linear channel and a digital operation. Prior to acquiring the linear platform, the digital platform was launched by MSE in 2016, as the first-of-its-kind regional sports network for digital, mobile, and streaming platforms. Those linear and digital platforms are now combined and join Caps Radio, Wizards Radio, MSE Outdoor and Monumental Productions for a full suite of six media enterprises. In addition to Capital One Arena – a venue which hosts 3M+ visitors across over 250 events annually, MSE also manages MedStar Capitals Iceplex (training facility for the Capitals), MedStar Health Performance Center (training facility for the Wizards, Mystics, and Go-Go) and EagleBank Arena (a 12,000+ live event venue on George Mason University’s campus). In July 2020, MSE partnered with William Hill (subsequently acquired by Caesars Entertainment) to open the first ever in-arena sportsbook in North America, now called Caesars Sportsbook. MSE opened “District E powered by Ticketmaster” in the spring of 2023, a flagship esports and entertainment venue. This 14,000-square-foot live-event theater offers a 365-day-a-year series of immersive experiences in esports, music, culinary excellence, event programming, and community events. MSE proudly promotes its core values for all those that interact with the company. As a member of our team: You will provide first-class customer service and value for our fans. You will champion a double-bottom line that engages, unifies, and gives back to the community we serve. You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans. You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data. You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble. You will innovate. We are nimble and first to market. We are not averse to risk. You will have fun. We are in the business of happiness. Position Overview: The Assistant, Premium Experiences & Engagement is responsible for supporting the execution of guest services and concierge operations across premium spaces, the business and conference center, and tours and attractions within Capital One Arena. This role focuses on service readiness, event support, and guest-facing assistance to ensure a consistent, welcoming, and high-quality experience for premium guests. Do you have a passion for hospitality, guest service, and live event environments?! Apply today! We would love to hear from you! Responsibilities: Greet and assist guests in premium and VIP areas as needed. Support concierge and front-of-house staff with guest inquiries and requests. Maintain a polished, professional, and welcoming atmosphere in all premium spaces. Assist with ensuring VIP and premium areas are clean, organized, and service-ready. Support room setups, resets, and light staging before and after events. Conduct basic walkthroughs to identify and report issues to supervisors. Support event-day and non-event-day operations in premium spaces. Assist with the setup and breakdown of events, tours, and activations. Help coordinate supplies, materials, and signage as directed. Assist with uniform distribution, collection, and dry-cleaning coordination. Support supervisors with basic scheduling coverage needs. Follow established service standards and operational procedures. Communicate issues, guest feedback, or maintenance needs to leadership. Work collaboratively with food & beverage, operations, and guest experience teams. Other duties as assigned. Minimum Qualifications: +1 years of previous experience in hospitality, guest services, events, or customer service preferred. Strong interpersonal skills with a friendly, helpful attitude. Ability to work in a fast-paced, event-driven environment. Reliable, punctual, and adaptable to changing schedules. Comfortable standing and moving for extended periods. Experience in premium, VIP, or luxury service environments. Familiarity with live events, sports, or entertainment venues. Interest in hospitality, tourism, or event operations. Flexibility to work nights, weekends, and holidays as needed. Pay Rate: $20 - $25 USD/hr. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.