Client Service Specialist | Laboratory at Monument Health · Rapid City

Summary: Monument Health is a healthcare organization seeking a Client Service Specialist for their laboratory department. The role involves coordinating client and patient billing, scheduling diagnostic services, and ensuring financial clearance prior to services. Responsibilities also include maintaining accurate billing records and managing client relations. Responsibilities: - Effectively uses computerized scheduling for appointments and ancillary services following established protocols. Schedules appointments promptly and courteously and makes all attempts to meet the client’s expectations - Registers and checks in patients verifying accurate demographic data entry at each encounter, to include scanning and verifying photo ID - Responds to telephone calls in a timely manner. Uses professional communication on the telephone and interprets the caller’s needs and offers assistance as evidenced by observation and feedback - Financial Clearance to include completing company authorization, through verification, preform pre-registration, and notification to the patient or responsible party of estimated amount due for services provided by both the clinic and the facility, and collection of prepayment as determined by contract terms - Accurately bills for services related to the patient's visit - Efficiently resolves all assigned work queue items to ensure accurate and efficient claim submission - Accurately post payments to accounts for contracted services - Maintains complete and accurate company profiles and EMR accounts to ensure all critical data elements are obtained and input correctly in required areas to ensure efficient, accurate and complete billing - Works with prospective and contracted client companies to maintain positive and professional business-to-business customer service relations - Demonstrates knowledge of contracted and third party payer information, to ensure compliance with rules and regulations to ensure accurate reimbursement. party payer and - Collects prepayments prior to services provided, amount to be determined based on contracted terms for amount due - Complete monthly accounts receivable reports and reviews delinquent account records and attempts to collect on any outstanding accounts - Works collaboratively with the department administrative team to secure and maintain business-to-business contracts and fee schedule pricing - Manages reference lab samples by registering, ordering, and accurately labeling specimens, during the pre-processing step - Coordinates off-site draws - Gathers missing registration/order information - Answers questions related to orders, specimen types, results, etc - Coordinates and transcribes orders for patients - Accurately enters results received by Laboratory from send-out reference labs - Sends results to providers/clients as needed Required Qualifications: - Education - High School Diploma/GED Equivalent in General Studies Preferred Qualifications: - Experience; 1+ years of Billing/Collections - 1+ years of Scheduling Experience - Education - Associates degree in Healthcare Required Skills: Computerized scheduling, Patient registration, Insurance verification, Pre-certification, Pre-registration, Billing for patient services, Claims submission, Payment posting, Electronic Medical Records (EMR) management, third party payer information, Accounts receivable reporting, Specimen labeling and registration, Order coordination and transcription, Laboratory result entry Benefits: Supportive work culture, Medical, Vision and Dental Coverage, Retirement Plans, Health Savings Account, and Flexible Spending Account, Instant pay is available for qualifying positions, Paid Time Off Accrual Bank, Opportunities for growth and advancement, Tuition assistance/reimbursement, Excellent pay differentials on qualifying positions, Flexible scheduling