Patient Care Associate - 5 Doctors at Montefiore… · Nyack

City/State: Nyack, New York Department: 5 Doctors Bargaining Unit: NH- SEIU-1199 Work Shift: Day Work Days: ALTERNATE WEEKENDS, ALTERNATE WORK SCHEDULE, DAYS VARY, ROTATING SCHEDULE Scheduled Hours: 6:30 AM-3 PM Scheduled Daily Hours: 8 HOURS Hours Per Pay Period: 40 Hourly Rate/Range: 23.34

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

Job Summary

The Patient Care Associate is responsible for performing assigned patient care tasks under the supervision of the Registered Nurse. The PCA assists with patient care as delegated by the RN and in according to hospital policies and procedures. The PCA carries out various clinical responsibilities as well as documentation of tasks and supports and upholds the Patient Bill of Rights. In certain areas of assignment and after competence is established the PCA III performs the duties of a Monitor Technician.

Essential Functions

• JOB SPECIFIC COMPETENCIES:

Demonstrates the required job specific technical/professional knowledge, skills and abilities *

1. Performs direct nursing tasks including taking vital signs, assisting with activities of daily living and assisting with

personal hygiene needs.

2. Collects data and charts observations and activities, reporting pertinent changes in the patient’s condition to the

Registered Nurse. Documents vital signs, heights, weights, and other measurements. Assists and documents

nutritional intake and fluid intake and output.

3. Assists patients with their nutritional needs, checks sets up delivered food trays, assists with feeding the patient if

necessary, and refills water and ice. Assists patients with their mobility, turning and positioning, transferring

patients to and from wheelchair, and with ambulation.

4. Performs phlebotomy via venous puncture. Obtains certain lab specimens. Performs EKG and reports EKG

computer results to the RN. Performs finger stick blood glucose testing, documents and reports results to the RN.

5. Complies with hospital safety regulations, environment of care, risk management, and infection control policies.

Assists in maintaining and providing a clean, safe environment.

6. Performs delegated or other specialized functions as educationally prepared. May handle patient medications for

transport and retrieval purposes only.

• Employee Performance Standards

A. CUSTOMER SERVICE:

1. Demonstrates the ability to create a positive interaction with the customer.

2. Maintains the dignity and confidentiality of the patient; serves as patient advocate.

3. Utilizes positive communication skills when interacting with people of different cultures, values and

beliefs.

4. Demonstrates the ability to acknowledge customer concerns and takes corrective action.

5. Demonstrates compliance with identified customer service behaviors.

6. Provides escort to customers when necessary.

• PERFORMANCE IMPROVEMENT:

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1. Participates in Department/Hospital-wide activities which improve processes and/or outcomes.

2. Utilizes resources to maintain and improve self-development and knowledge.

3. Complies with licensure and/or certification requirements.

4. Participates in annual competency assessment.

• BUDGET:

1. Demonstrates fiscally prudent use of equipment and supplies.

2. Utilizes charge process for supplies/equipment.

• PROJECTS/ASSIGNMENTS:

1. Completes projects/assignments within projected time frames and expectations.

2. Participates in committees and task forces as requested.

3. Performs other duties as assigned within classification.

4. Assists with the orientation process of new PCAs.

• MISSION/STRATEGIC PLAN:

Participates in activities which support the mission of the hospital

• Hospital-Wide Standards

A. Organizational

Demonstrates adherence to Montefiore Nyack Hospital “We Care” standards including:

WORKING TOGETHER “I will commit to work together in a courteous, respectful manner. I will demonstrate

a positive spirit of service with all employees with whom I interact.”

I will:

• Place team success above individual recognition.

• Be receptive to new ideas and approaches within my workplace.

• Offer assistance generously without hesitation.

EMPOWERMENT “I will be accountable, responsible, and self-directed in all aspects of my work at all

times.”

I will:

• See projects through to ensure completion.

• Problem solve with patients, family members, and other employees.

• Follow up to ensure a resolution.

COMMUNICATION “I will demonstrate positive communication in a clear, courteous and appropriate

manner at all times.”

I will:

• Use effective verbal and written communication to patients, families, visitors, and fellow employees using the

principles of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You)

• Use positive communication in my tone of voice, body language, and choice of words.

APPEARANCE “I will dress in a manner that reflects a professional and positive image of the hospital at all

times”

I will:

• Maintain a clean, neat, and professional appearance.

• Adhere to the Hospital's dress code policy.

• Promote and adhere to Montefiore Nyack Hospital's guidelines regarding a safe and clean work environment

for employees, patients and visitors.

RESPONSIVENESS “I will demonstrate the ability to provide timely feedback and communication to

patients, visitors, and coworkers.”

I will:

• Respond empathetically.

• Apologize for delays and concerns.

EXCELLENCE IN SERVICE “I will strive to ‘do my best everyday’ in exceeding customer expectations.”

I will:

• Anticipate and address my patients’ and customers’ needs.

• Avoid negativity and exhibit a “can-do” attitude.

• “Manage up” fellow employees, physicians, departments, and the organization, to increase patient confidence

both internally and in the community.

Qualifications

• High School Required or
• GED Required
• less than 1 year Previous Health Care experience required. Required and
• Certified Nurse’s Assistant, Certified Patient Care Technician, or currently enrolled in a nursing program highly preferred. Preferred and
• Demonstrated experience and competence in Phlebotomy and EKG preferred. Preferred and
• Monitor Technician experience preferred when it is as applicable for area of assignment. Preferred and
• Full command of English Language.
• Sufficient physical ability and perceptive acuity to perform patient care functions.
• PCA I:

Satisfactory completion of PCA Orientation and Skills Competency

Checklist within the first three (3) months of employment. EKG &

Phlebotomy skills. Blood Glucose Monitor skills.

PCA II:

Satisfactory performance appraisal, 1 year experience as a PCA at

Montefiore Nyack Hospital.

PCA III:

A:

In addition to all of the above

Must meet one (1) of the following:

▪ National certification in phlebotomy

▪ Attendance at a Preceptor training course

▪ Completion of Dysrhythmia Course

Or
B:

• PCA assigned to TCU; Requirement of NYS CNA Certification

PCA IV:

In addition to all of the above,

• 2 years’ experience at Montefiore Nyack Hospital as PCA,

• Above average performance appraisal (2.35+)

• Precept at least 2 Patient Care Associates after attending a

preceptor training course

• BLS Certification- American Heart Association within 30 Days Required

Montefiore Nyack Hospital is an equal employment opportunity employer. Montefiore Nyack Hospital will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.