SHORT-TERM RENTAL MANAGER at Monnoyeur · Villers-S…

Aprolis *, filiale du Groupe Monnoyeur, propose à ses clients depuis plus de 70 ans des solutions de location, achat et maintenance d'engins de manutention.**Partenaire et distributeur exclusif des marques Cat® Lift Trucks et Crown en France, Aprolis possède la gamme de matériel de manutention la plus large du marché.**Aprolis est une entreprise aux valeurs humaines, telles que le Respect, l’Esprit d’entreprendre, le courage et la convivialité qui animent l’ensemble de nos équipes dans un esprit d’inclusion.*Nous sommes à la recherche d’un ou d'une Gestionnaire LCD sur Villers Saint Paul.

Job Description SummaryJOB PURPOSE

Based on the activities assigned by his/her hierarchy, the short-term rental manager is responsible for customer relations and the administrative management of his/her area. He/shemanages equipment rental contracts from inception to takeover.

Job Description SIGNIFICANT ACTIVITIES

Customer service

• Welcome customers (by telephone and/or in person)
• Identify customer needs
• Ensure compliance (periodic general inspections, etc.), availability and pricing of equipment with internal stakeholders (sales and technical teams, etc.)

Administrative management

• Create and update customer account
• Draw up quotations, based on information provided by internal and/or external stakeholders (sales teams, customers, etc.)
• Create and monitor sublease contracts in the business tool, where applicable
• Create and track rental contracts in the business tool
• Ensure receipt and conformity of documents (signed quotations, purchase orders, insurance certificates, etc.), and follow up where necessary
• Update contracts where necessary, in the event of amendments (riders, etc.)
• Plan rental and organize transport (delivery and return) of equipment
• Administrative follow-up of incoming and outgoing materials in the business tool
• Draw up supplier purchase orders (transport, etc.)

Billing

• Invoicing contracts
• Invoice breakage and repairs, if necessary
• Participate in the resolution of customer disputes and the collection of customer receivables, in collaboration with internal stakeholders (collections teams, etc.)

RESPONSIBILITIES AND SCOPE FOR ACTION

• Ensure the quality of customer relations
• Be a privileged contact for internal and external stakeholders
• Ensure the creation and follow-up of files (rental, sublease, etc.) in the tool business
• Ensure billing compliance and deadlines
• Know and apply internal and external compliance procedures and rules

PROFESSIONAL KNOWLEDGE

DIPLOMA(S) AND/OR EXPERIENCE(S)

Bac to Bac +2 level in administration and/or sales preferred and/or significant experience preferred

SPECIFIC KNOWLEDGE(S)

Technical skill(s)

• General administrative knowledge (planning, order management, etc.)
• Basic knowledge of sales (customer relations, suppliers, etc.)
• Basic knowledge of products (ranges, functions, etc.)
• General knowledge of IT tools and information systems
• Intermediate level in English (B1)

Behavioral skill(s)

• People skills
• Organizational skills
• Responsiveness
• Adaptability
• Active listening
• Curiosity