Product Information Specialist at Monks in Chicago, IL

Role Overview

We’re looking for a detail-obsessed specialist to review AI-generated vehicle marketing assets for product accuracy, visual quality, and legal compliance before they reach clients. This role serves as a critical quality gate in our production workflow — combining sharp visual judgment with product understanding to ensure every asset is accurate, compliant, and production-ready.

***This is not a traditional QA role — it requires strong visual judgment, attention to detail, and the ability to evaluate product accuracy at a granular level.

 

What You’ll Do

1. Asset Review & Quality Control

• Review AI-generated vehicle images (and future video assets) against reference materials to ensure product accuracy (trim, badging, wheels, interiors, materials, proportions)
• Identify visual defects caused by AI generation (e.g., distortions, missing elements, inconsistencies in vehicle or environment)
• Flag issues related to legal and compliance guidelines using established review frameworks
• Apply a high level of visual scrutiny — this role prioritizes precision over speed

2. Product Accuracy & Validation

• Serve as a subject matter expert on vehicle configurations using provided reference materials
• Distinguish between similar models and trim-level differences, and ensure correct representation across assets
• Validate that the vehicle shown aligns with messaging (e.g., EV vs ICE, performance claims, feature callouts)
• Identify inconsistencies between product, visuals, and claims early in the process

3. Issue Markup & Workflow Management

• Annotate and document issues clearly using tools such as Photoshop or internal platforms
• Provide structured, actionable feedback to the retouching/post-production team
• Route assets for correction based on issue type and severity
• Triage incoming outputs to ensure they meet minimum quality standards before entering post-production

4. Post-Retouch QA

• Perform final quality checks on retouched assets to ensure all issues have been resolved
• Confirm assets meet internal standards before delivery to clients

5. Cross-Team Collaboration

• Act as a bridge between product, creative, and production teams by translating product details into clear, actionable guidance
• Support asset development by advising on correct configurations, feature representation, and visual details
• Partner with internal teams and stakeholders during review cycles to uphold product integrity

6. Continuous Improvement & Tooling

• Provide feedback to product and engineering teams on recurring issues and gaps in AI output quality
• Help refine review guidelines, workflows, and internal tools to improve efficiency and accuracy
• Contribute to building scalable processes as asset volume grows and new formats (e.g., video) are introduced
• Support the development and maintenance of product reference materials, checklists, and documentation

 

What We’re Looking For

• Exceptional attention to detail — you can spot subtle visual inconsistencies, inaccuracies, and defects others would miss
• Experience in creative production, post-production, or asset QA (ideally working with images or video in a fast-paced environment)
• Strong visual judgment + structured thinking — able to follow guidelines while making sound calls when things aren’t black-and-white
• Clear, concise communicator — can document issues and provide actionable feedback to production teams
• Comfort working in production workflows — able to balance quality with throughput and manage multiple assets at once

 

Nice-to-Have

• Familiarity with automotive products, trims, or OEM brand standards
• Experience reviewing assets for legal or compliance considerations
• Exposure to AI-generated content and common failure patterns
• Experience improving workflows, tools, or QA processes

 

How Success is Measured

• Ability to consistently catch visual and product-related defects before client delivery
• Reduction in rework cycles and missed issues
• Quality and clarity of feedback provided to production teams
• Contribution to improving workflows, tools, and asset quality over time

 

Why This Role Matters

AI-generated content introduces new types of quality and compliance risks. This role ensures that every asset is not only visually polished, but also product-accurate and legally sound.

You will play a key role in bridging AI generation and production-quality output — and directly influence how the product evolves.

 

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

 

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.

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