System Administrator (Abuja) at Moniepoint · FCT

Who we are

Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest-growing company in Africa.

Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit and business management tools to help them succeed. Moniepoint processed $182 billion in 2023, and currently processes the majority of the POS transactions in Nigeria.

Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

About the Role

We are seeking a highly skilled and motivated System Administrator to join our growing team. This role is crucial for maintaining the stability, performance, and security of our entire IT infrastructure, from core networking and server systems to end-user support and automation. The ideal candidate is a hands-on technical expert who thrives in a fast-paced environment and possesses a strong focus on continuous improvement and security. This is a fully onsite role.

Principal Duties and Responsibilities

Infrastructure Management

• Design, implement, and maintain a robust IT infrastructure, including servers and virtualization platforms.
• Administer and optimize Windows Server, Linux systems, and hybrid cloud infrastructures.
• Maintain comprehensive system documentation, network diagrams, and Standard Operating Procedures (SOPs).

Network Administration

• Configure, manage, and troubleshoot enterprise networking infrastructure (routers, switches, firewalls, wireless access points).
• Implement and maintain network security protocols, VLANs, VPNs, and network segmentation.
• Manage DNS, DHCP, Directory As a Service, and other core network services.
• Monitor network performance, analyze bandwidth utilization, and implement Quality of Service (QoS) policies.
• Troubleshoot complex network connectivity issues and implement effective solutions.

Automation & Scripting

• Develop, implement, and maintain automation scripts (Python, PowerShell, Bash) to streamline repetitive tasks and improve operational efficiency.
• Utilize Infrastructure as Code (IaC) tools (e.g., Terraform, Ansible) for consistent and scalable infrastructure deployment.
• Build and maintain monitoring and alerting solutions using tools like Prometheus, Grafana, or Nagios.
• Automate system provisioning and develop custom scripts for system maintenance and reporting.

Security & Compliance

• Implement and enforce IT security policies, access controls, and data protection measures.
• Manage endpoint security solutions and patch management processes.
• Manage user authentication systems, including Single Sign-On (SSO), Multi-Factor Authentication (MFA), and privileged access management.
• Respond to and manage security incidents, implementing established incident response procedures.

User Endpoint Setup & Onboarding

• Plan and execute comprehensive onboarding procedures for new employees, ensuring a seamless first-day experience.
• Configure, deploy, and manage workstations (laptops, tablets) and company-approved software across Windows, macOS, Linux, iOS, and Android platforms.
• Provision user credentials, configure VPN clients, shared drives, and ensure security compliance for all new user accounts.
• Implement and manage Mobile Device Management (MDM) solutions for corporate smartphones and tablets.
• Manage user offboarding procedures, including account deactivation, data backup, and equipment retrieval.

Technical Support & User Management

• Provide expert-level technical support to end-users, ensuring timely resolution and minimal disruption (L2/L3 support).
• Manage user accounts, permissions, and access controls across all corporate platforms.
• Manage IT assets, including inventory tracking, lifecycle management, and procurement coordination.
• Respond to and resolve help desk tickets efficiently, managing ticketing systems (e.g., Jira Service Management) and maintaining SLA compliance.
• Perform remote troubleshooting and support using standard tools (TeamViewer, AnyDesk).

System Maintenance & Optimization

• Perform regular system updates, patches, security hardening, and troubleshooting of complex system errors.
• Plan and execute system upgrades with minimal downtime.
• Optimize system configurations for performance, reliability, and cost efficiency, maintaining high availability and redundancy across critical systems.

Qualifications, Competencies & Skills Required

Education & Experience

• Bachelor's degree or diploma in Computer Science, Information Technology, Engineering, or a related field.
• Minimum 3-5 years of proven experience in system administration, IT support, or network administration roles.
• Relevant industry certifications (e.g., CompTIA, Cisco, Microsoft, Linux/Cloud platforms) are highly desirable.

Technical Skills

• Operating Systems & Directory Services
• Advanced proficiency in Active Directory or a Directory as a Service (DaaS) system (e.g., Jumpcloud).
• Strong Linux/Unix administration skills (RHEL, CentOS, Ubuntu, Debian).
• Experience with macOS management and mobile device platforms (iOS, Android).

Networking

• Deep understanding of TCP/IP, routing protocols (BGP, OSPF), switching, and network architecture.
• Hands-on experience with enterprise networking equipment (e.g., Cisco, Ubiquiti).
• Experience with network monitoring and troubleshooting tools.

Automation & Scripting

• Proficient in scripting languages: Python, PowerShell, Bash.
• Experience with configuration management tools (e.g., Ansible).
• Experience with Infrastructure as Code (Terraform).

Endpoint Management & Tools

• Experience with endpoint management tools and Mobile Device Management (MDM) platforms.
• Familiarity with monitoring and alerting tools (e.g., Nagios, Prometheus, Grafana).
• Experience with ticketing systems (e.g., Jira Service Management).
• Familiarity with cloud and on-premise productivity suites (e.g., Google Workspace).

Soft Skills & Competencies

• Exceptional analytical and problem-solving abilities with a systematic troubleshooting approach.
• Excellent verbal and written communication skills; ability to explain technical concepts clearly to non-technical users.
• Strong documentation skills and meticulous attention to detail.
• Proven ability to work independently and collaboratively in a team environment.
• Effective time management and ability to prioritize tasks in fast-paced, high-pressure environments.
• Strong customer service-oriented mindset and professional demeanor.
• Commitment to continuous learning and adaptability to new technologies.

Working Conditions

• This role may require occasional weekend or after-hours work to perform system maintenance, upgrades, and respond to critical incidents.
• Physical requirements may include lifting equipment up to 50 lbs.

What we can offer you

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning: We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation: You’ll receive an attractive salary, pension, and health insurance.

What to expect in the hiring process

• A technical interview with a member of the Infrastructure team.
• A behavioral and technical interview with a member of the executive team.
• All interview stages are Virtual