Integration Support Engineer at Moniepoint in Remote

Who we are

Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest-growing company in Africa.

Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit and business management tools to help them succeed. Moniepoint processed $182 billion in 2023, and currently processes the majority of the POS transactions in Nigeria.

Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

About the role

As an Integration Support Engineer on the Moniebook team, you will play a crucial role in ensuring the smooth and successful integrations. You will be the primary point of contact for technical inquiries, providing expert guidance, troubleshooting issues, and empowering our users to leverage the full potential of Moniebook's APIs and SDKs. Your strong technical foundation, exceptional problem-solving abilities, and excellent communication skills will be key to fostering positive relationships with our clients and contributing to their success.

Responsibilities:

• Attend meetings with the sales team, interacting with businesses looking to integrate Monnify to understand their needs clearly and proffer the best integration solutions to meet such needs.
• Provide technical assistance to businesses and developers integrating with Moniebook.
• Maintain a user-friendly, detailed documentation for both technical and non-technical audiences, with each audience being able to get the most out of the documentation.
• Develop tutorials (written and video), user guides on integrating with Moniebook APIs..
• develop tools, plugins, SDKs, and sample codes with which businesses can integrate with Moniebook.
• Maintain a vibrant, open source, and developer community for Moniebook.
• Effectively investigate and communicate with the engineering team feature requests, bugs, and defects identified during integration.
• Effectively support internal and merchant-facing applications on Moniebook.
• Effectively test out new product features from a developer, integrating Moniebooks' viewpoint, and communicate concerns and user experience to the team.
• Act as a point of contact for any information regarding the use of Moniebook.

Requirements:

• Minimum of 2 years of experience as a software engineer in any of the following areas:
• Backend (Java, C#)
• Web: JavaScript, HTML/CSS, frontend frameworks – React, Vue.js, Angular)
• Excellent understanding of databases and SQL.
• Experience working with REST APIs.
• Experience looking through application logs to identify issues.
• Strong understanding of fundamental programming concepts - data types and algorithms, flow control structures, object-oriented programming, etc.
• Excellent debugging skills.
• Must be very good at troubleshooting software bugs and solving problems.
• Excellent technical writing skills.
• Great written and verbal communication skills.

What we can offer you

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning: We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation: You’ll receive an attractive salary, pension, health insurance, an annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter
• An interview with the hiring team.
• An interview with a member of our executive team.

Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.