Customer Service Coordinator at Mondelēz… · Wilkes…

Summary: Mondelēz International is a leading company in the snacking industry, and they are seeking a Customer Service Coordinator. The role involves managing the order fulfillment process, balancing supply constraints, and ensuring service levels through effective cross-functional alignment. Responsibilities: - Manage the order fulfilment process, respecting the customer segment and channel mix - Balance supply constraints and delivery of service levels through cross-functional alignment - Use appropriate tools and processes such as availability checks and stock allocation rules - Effectively manage new product introductions and product withdrawals to maximize sales and to minimize write-offs Required Qualifications: - Good numerical, analytical and logical reasoning skills - Microsoft office applications - High-level of SAP competence - An FMCG/CPG company - A customer-facing role within customer service, logistics or sales - Experience in an order-to-cash environment - Experience in customer service, logistics and sales - Good knowledge of the total supply chain/order-to-cash process - Strong analytical and problem-solving skills Required Skills: Numerical reasoning, Analytical reasoning, Logical reasoning, Microsoft Office, SAP, FMCG/CPG industry knowledge, Customer service, Logistics, Sales, Order-to-cash process, Supply chain knowledge Benefits: Health insurance, Wellness and family support programs, Life and disability insurance, Retirement savings plans, Paid leave programs, Education related programs, Paid holidays, Vacation time