Urgents in Time Project Officer at Monash Health in Clayton, VIC

Monash Health exists to reimagine care, so that people can live their best lives.

We provide safe and equitable care, for every stage of life, delivered with world-leading expertise and over 175 years of experience.

As a leading academic health service, we're committed to providing tomorrow's care today by integrating research, teaching and training into everyday practice.

Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.

Are you currently part of the team at Monash Health? Use your network login to access the Monash Health Careers portal and discover all the job opportunities open to you, to support growing your career within the organisation.

About the Department / Program

Specialist Consulting provides an extensive range of medical and surgical specialist clinics to consumers of Monash Health. It is supported by multidisciplinary staff including allied health specialists, diagnostic services and interpreter services. Monash Health currently operates 680+ specialist clinics located across 8 sites servicing Melbourne’s large southeast catchment with a diverse and multicultural population. Our clinical and administrative teams work in a dynamic, fast paced environment, balancing the needs of patients in our care, along with those of the medical and nursing teams and the appointment scheduling. Our teams are well established, friendly and compassionate and welcome new staff.

About the Role

We are seeking an enthusiastic and motivated Urgents in Time Project Officer to join our Specialist Consulting team and help drive transformational outpatient improvement initiatives across Monash Health. This position is a part time 30 hours per week fixed-term position until 30/06/2027, working under the leadership of the Operations Director, Specialist Consulting based at Monash Medical Centre Clayton. The Urgents in Time Project Officer plays a key role in supporting the planning, implementation and evaluation of initiatives aimed at improving access to specialist outpatient services. Working closely with clinical leaders, operational managers and key stakeholders, you will assist in delivering projects that support timely access to care, reduce unnecessary review appointments, improve patient flow and optimise specialist consulting capacity.

Key responsibilities include:

• Coordinate and support the delivery of the Urgents in Time program and related outpatient transformation initiatives.

• Undertake project planning, implementation and monitoring activities.

• Collect, analyse and interpret service performance data to support evidence-based decision making.

• Develop reports, presentations, business cases and project documentation.

• Facilitate stakeholder engagement and support change management activities.

About You

To be successful in this role you must be a proactive and organised project professional with strong analytical skills and a passion for improving healthcare services.

Demonstrated experience, knowledge and capabilities are required for the following:

• Strong stakeholder engagement and relationship management capabilities

• Highly developed organisational skills and the ability to manage competing priorities

• A proactive approach to problem solving and continuous improvement.

• Well-developed analytical skills with the ability to interpret data and translate findings into practical recommendations.

• Ability to work collaboratively and positively with multidisciplinary teams

Mandatory Requirements:

• Relevant tertiary qualification in Health, Business, Project Management, Public Health or a related discipline, or equivalent experience.

• Experience working within a healthcare environment.

• Strong analytical and problem-solving skills.

• Excellent written and verbal communication skills.

• Proficiency in Microsoft Office applications.

Why you will love working with us

Ours is a connected team with strong shared values and an unwavering commitment to excellence. We are a highly skilled, collaborative and welcoming team where the only limit in your career is you. This fixed-term opportunity offers flexibility with both full-time and part-time options, as well as hybrid work arrangements that include working from home. Upon your appointment, we will provide you with:

• Supportive and collaborative team environment.

• Professional development opportunities in healthcare analytics, project delivery and service improvement.

• Salary packaging benefits.

• Employee health and wellbeing programs.

• Fitness Passport access and onsite gym options.

Our Culture and Values

At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement.

Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence.

You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do.

We are Full Hearted, Open Minded and All In, enabling excellent service delivery and a positive candidate and employee experience every time.

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.