Senior Manager - IT Trading Applications at Monarch… · Mumbai…

Key Responsibilities

1. Trading Day Operations Leadership (Command & Control)

• Act as the operational owner during market hours, ensuring readiness, stability, and rapid issue resolution.
• Ensure incident response during trading hours as Incident Commander, coordinating across application support, infrastructure/network, security, vendors
• Ensure clear communication to business users, filtering noise while presenting facts, impact, and ETA.

2. Trading Application Ownership (ODIN / Greeksoft / OMS-RMS)

• Own availability, performance, and functional stability of:
• trading terminals
• OMS/RMS systems
• market data and order-routing dependencies
• Build and maintain application runbooks, known-issue logs, restart sequences, and escalation matrices.
• Ensure production issues are resolved through team execution, not heroics.

3. Infrastructure & Connectivity Oversight

• Lead coordination with infra teams on:
• LAN / Wi-Fi health in critical locations
• leased lines, ISPs, redundancy, public IP exceptions (where approved)
• Translate infra constraints into clear operating models for trading teams (what is supported, what is not).

Team Leadership & People Management (Critical)

4. Build and Lead the Trading IT Operations Team

• Lead, mentor, and develop L1 / L2 trading application & infra support staff.
• Define clear role ownership across:
• terminal support
• OMS/RMS support
• infra coordination
• vendor liaison
• Establish shift rosters, market-hour coverage, and backup plans so operations do not depend on individuals.

5. Operational Discipline & Skill Development

• Train the team on:
• trading workflows and failure scenarios
• structured troubleshooting (application vs infra vs network)
• incident communication and documentation
• Drive consistent use of:
• runbooks
• checklists
• incident templates
• post-incident reviews

The goal is a team that responds calmly and predictably, even under pressure.

6. Performance Management & Accountability

• Set clear expectations on:
• response time
• resolution quality
• ownership during incidents
• Conduct regular reviews of:
• incident patterns
• repeat issues
• individual and team performance
• Address skill gaps proactively through coaching or role realignment.

7. Problem Management & Continuous Improvement

• Lead root cause analysis (RCA) for significant incidents.
• Ensure permanent fixes are implemented and tracked.
• Reduce repeat incidents through:
• system improvements
• process changes
• better monitoring and alerts

8. Change, Release & Vendor Governance

• Enforce disciplined change management around market hours.
• Lead vendor interactions:
• SLA enforcement
• escalation during critical incidents
• patching and upgrade coordination
• Ensure vendors are managed through the team, not directly by traders or leadership.

Required Experience & Skills

• 7 - 12+ years in IT Operations / Application Support within trading, broking, fintech, or capital markets
• Hands-on experience supporting ODIN / Greeksoft / similar trading platforms
• Experience managing Exchange Connectivity (NSE/BSE/MCX)" and leased line redundancy
• Strong understanding of:
• infrastructure fundamentals, networking basics
• endpoint environments used by traders
• Proven experience leading and managing operations teams, not just individual contribution

Leadership Capabilities (Non-Negotiable)

• Experience managing 5 - 15 member support teams
• Ability to stay composed during market-hour pressure
• Clear communication with senior management, vendors

Education

• Bachelors degree in IT / Computer Science / Engineering / Electronics
• ITIL or equivalent operations training (preferred)