Alternative Feeds Administrator at Mole Valley… · Launceston

We’re looking for a detail-oriented and customer-focused individual to join our team as an Alternative Feeds Administrator. If you enjoy working in a fast-paced environment, are highly organised, and take pride in delivering great service, this role offers a fantastic opportunity to support a key part of our business. You’ll be part of a collaborative team that supports British agriculture and works together across departments to deliver high standards and shared success.

About The Role

Contract: Temporary (12 months) Hours: Full-time
Hours of Work: 40 Hours per week, working Monday to Friday

As an Alternative Feeds Administrator, you’ll support the day-to-day operations of the Alternative Feeds Trading team. You’ll help manage customer contracts, process orders, coordinate deliveries, and maintain accurate records. This is a varied role that combines administrative precision with customer service and teamwork.

Key responsibilities include: • Being the first point of contact for customers, delivering friendly and professional support • Responding to enquiries with clarity, empathy, and a solution-focused mindset • Supporting monthly customer contract call-outs and coordinating orders for Buckets and Blocks • Processing call-offs and managing sales and purchase contracts using internal systems • Liaising with suppliers and transport providers to ensure smooth delivery operations • Maintaining accurate customer records and contract details • Supporting contract administration and contributing to efficient workflows

About You

• Proven experience in an administrative or customer service role • Strong communication skills with a clear and approachable style • Confident using Microsoft Office, especially Excel and Word • Excellent attention to detail and numerical accuracy • Comfortable learning new systems and managing multiple tasks • Friendly, proactive, and committed to delivering great service • A collaborative team player who also works well independently

What We Offer

📈 Scottish Widows contributory pension – company will match up to 5% 🛍️ Up to 25% colleague discount in store 🚗 Free parking on site 🌴 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues) 📚 Excellent training and development opportunities 🪜 Plenty of career progression opportunities 👨‍👩‍👧‍👦 Life Assurance 🗣️ Employee Assistance Programme with Retail Trust 🎁 Comprehensive colleague benefits 🚼 Enhanced Family Leave Policies

We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.