Food Runner - TAO at Mohegan Sun Pocono in Montville, CT

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Position Summary:

This position is responsible for delivering all food menu items and accurately describing them to the guests. Acting as a liaison between the servers, cocktail servers & bartenders, and chefs. Interacting with the dining room guests, fellow employees, and supervisors in a polite and courteous manner to ensure gracious hospitality.

Primary Duties and Responsibilities : includes but not limited to:

• Maintains professional appearance standards as directed in the Tao Group Hospitality Employee Handbook.
• Anticipates and accommodate all needs of the guests.
• Provides professional and exceptional service.
• Delivers and describes all food items to the guests, in a timely manner.
• Participates in table maintenance and bussing of excess tableware.
• Maintains general cleanliness of stations and entire venue.
• Follows supervisor’s instructions, communicate with and support co-workers, be a team player.
• Possesses in-depth knowledge of all food menus and the company.
• Complies with Department of Health and company sanitation standards.
• Communicates the needs of the guests to Front-of-House and Heart-of-House support staffs, managers and chefs.
• Properly sets-up runner’s station, performs side-work and other opening/closing procedures as directed by management.
• Stocks station with prescribed items and supplies
• Performs opening side-work as prescribed
• Performs closing side-work as prescribed
• Attends and participates in daily pre-service meetings.

Secondary Duties and Responsibilities:

• Reports all breakage, damage of equipment or furniture immediately to management.
• Attends and participates in any training sessions or departmental meetings.
• Learns by listening, observing other team members and sharing knowledge while leading by example.
• Portrays a positive and professional attitude.
• Demonstrates knowledge of Tao Group Hospitality, its partners and supporting hotel environments.
• Works as part of a team and provides help and support to all fellow team members.

Minimum Education and Qualifications:

• Previous hospitality experience.
• Previous food running experience.
• Experience in a high-volume restaurant/nightclub/lounge.

Competencies: Incumbent will master the following competencies while in this position:

• Knowledge of Mohegan Sun corporate and department policies and procedures

Training Requirements:

• Tao Group Hospitality in-venue runner training, Food Handling Certificate.

Physical Demands and Work Environment:

• Must be able to stand, lift and bend for extended periods of time.
• Must be able to bend and lift to 50 lbs.
• Role may include job duties or tasks requiring repetitive motion.
• Exposure to hot kitchen elements or cleaning materials.
• Must be able to work and remain focused in a fast-paced and ever-changing environment.
• Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Mohegan Sun reserves the right to make changes in the above job description whenever necessary.

Work Shift:

Regular

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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.