Analyst - Data & Product Insights at Modulate in Somerville, MA

Summary: Modulate is a frontier AI lab specializing in voice understanding models. The Analyst - Data & Product Insights will drive strategic decision-making by translating complex data into actionable insights, ensuring product metrics are consistent and aligned across teams, and fostering a data-driven culture within the organization. Responsibilities: - Drive strategic decision-making by translating complex data into clear, actionable insights - Ensure product metrics are consistent, trusted, and aligned across teams and customer implementations - Create dashboards and visualizations that become go-to resources for reporting on the product as well as understanding customer behavior - Play a critical role in shaping a data-driven culture where insights fuel innovation and growth - Own product metrics & definitions, ensuring metrics are consistent, trustworthy, and well-documented, including customer-specific customizations - Build and maintain dashboards that surface product usage and performance - Build clear, concise readouts (slides, docs, summaries) to communicate findings when needed - Help turn data into decisions, not just dashboards - Perform deep-dive analysis investigating things like changes in usage, retention, or error patterns and explore ‘what-if’ scenarios to assess potential drivers and outcomes - Translate complex data into clear narratives for Customer Success, Product, leadership, and customers Required Qualifications: - Strong SQL skills and experience working with large, event-based datasets - Experience building and owning dashboards - Experience analyzing product usage data and defining meaningful metrics - Proven ability to define product metrics and analyze product usage - Strong communication skills and comfort working with cross-functional partners - Product intuition and curiosity about user behavior - Strong communication skills, including presenting insights in slides or written form - Bias toward action and iteration in a fast-moving environment Preferred Qualifications: - Experience working on API, platform, or developer-focused products - Experience with experimentation and A/B testing - Experience partnering with Analytics Engineers or Data Engineers - Background in product analytics, growth analytics, or data science Required Skills: SQL, Dashboard creation, Product usage analysis Important Skills: Product metrics definition, Communication skills Nice-to-Have Skills: User behavior curiosity, Bias toward action, Collaboration with partners, Data-driven culture, Presentation skills Benefits: Competitive salary + equity, Full health, dental, and vision coverage, Flexible PTO, with a strong culture of taking it, Weekly team lunches with dietary accommodations, Hybrid work: core in-office days with flexible remote options, Regular leadership and industry learning sessions, Support for career development and continued learning, Up to 8 weeks work-from-anywhere policy, A deeply inclusive, human-centered culture, HSA, FSA, 15 holidays, Professional growth resources