RCM Systems Administrator at ModMed in Hyderabad, Telangana, IN

Join the Team Modernizing Medicine

At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.

A Culture of Excellence

When you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes:

• Consistently ranked as a Top Place to Work
• 2025 Globee Business Awards: Gold Globee for “Technology Team of the Year”
• 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties
• Florida Venture Forum: Venture-Backed Company of the Year

We are growing fast, thinking big, and we are just getting started.

Ready to modernize medicine with us?

Job Description Summary:

Position Summary

The RCM Systems Administrator will be responsible for creating and managing system permissions and user accounts, technical projects involving the creation of automation macros within the RCM organization, 3rd party Payer Portal management, including user provisioning/deprovisioning, gSuite Google Drive folder administration for BOOST - including Global Vendors, RCM Teams, and RCM Clients.

Essential Duties and Responsibilities

• Global User Access Management

  • Maintain secure logs for all incoming requests from Global Teams, including requests for New Access, Terminations, and Trouble Tickets
  • Submit requests for ModMed People Ops or ModMed IT using established templates that correspond with the request type and include necessary stakeholders in ticket requests for visibility and/or approval.
  • Global User Troubleshooting on an as-needed basis, which may include scheduling remote virtual meetings with the Global Team leads to review issues and provide feedback for resolution.
  • Coordinate meetings between MMIT and our offshore partners when necessary

• Access provision of RCM team members (US and Global) to MMBS 3rd Party Payer Portals

  • Including, but not limited to: Optum Pay/Link, Health Partners, NaviNet, Availity (Admin/Security)
  • Client Associations as needed, linking to the 3rd Party Payer Portals (Admin/Security)

• Monitoring the security of data

  • Responsible for ensuring data sent offshore adheres to offshore data security practices
  • Maintain internal user access via gSuite and our proprietary software mmPM – (IT support)
  • Responsible for presenting security processes to external security auditors - user access and provisioning

Experience and Skills Requirements

• At least three years of experience in a similar role
• Experience managing processes involving multiple stakeholders simultaneously
• Proven knowledge and ability to perform automation script writing
• Proficient knowledge of business software applications such as Excel, Word, and PowerPoint
• Possess well-developed communication and interpersonal skills
• Ability to effectively manage time and competing priorities using sound judgment and discretion
• Professional demeanor required

ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

• Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk,
• Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees,
• Allowances: Annual wellness allowance to support your well-being and productivity,
• Earned, casual, and sick leaves to maintain a healthy work-life balance,
• Bereavement leave for difficult times and extended medical leave options,
• Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave,
• Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.

PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.

ModMed Technologies India Private Limited follows a strict, merit-based and transparent recruitment process conducted only through official and authorized channels.

We do not:

• Charge any fees, processing charges, or amount by any nomenclature, whether as a fee or deposit at any stage of the recruitment process;
• Authorise any individual, employee, or third party to collect any such payments (regardless of nomenclature) to offer or facilitate or recruitment opportunities; or
• Conduct hiring via informal messaging apps or personal email IDs.

All official communication is made only through verified channels, our website, and recognised recruitment platforms.

We strongly advise candidates not to share personal/financial information or make any payments in response to suspicious communications. Any such instances may be reported to us at hrcompliance@modmed.com .

ModMed Technologies India Private Limited will not be responsible for any loss arising from fraudulent or unauthorised communications.