Customer Service Representative - Remote, VA at Modivcare in Remote

Summary: Modivcare is a company dedicated to making a positive impact on people's lives through service-oriented roles. They are seeking Customer Service Representatives to assist members with inquiries and concerns regarding service offerings, ensuring accurate processing of requests and providing support in a 24/7 contact center environment. Responsibilities: - Receive and document customer concerns while ensuring all relevant information is correct in a timely manner - Ensure all company procedures are followed - Ensure accurate trip data is input in our systems - Demonstrate a personal commitment to producing high-quality work - Refer unresolved customer grievances to designated department for further investigation and resolution - Multitask effectively and efficiently to extract necessary information from multiple systems - Review and educate members on our services and their insurance coverage - Support a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays. Holiday coverage is required Required Qualifications: - MUST LIVE IN VIRGINIA - High School Graduate or General Education Degree (GED) - 0-2 years of related experience - 6+ months contact center experience OR customer service experience - Strong organization skills, written, and verbal communication skills. All system documentation will be in English - Can type 35wpm or more - Answer a high volume of calls up to 100+ calls per day - Proficiency in Microsoft Office Suite - Ability to talk and type simultaneously in a clear and concise manner while interacting with customers - Work overtime as required - Ability to work independently under general supervision - Sound decision-making and problem-solving skills in a fast-paced environment - High Speed Internet of 25MBPS download and 5MBPS upload. You will be required to provide proof of a speed test - Ability to directly hardwire to your modem - Required to have a dedicated work area that is separated from other living areas and provides privacy to review company sensitive documents securely - Attend 100% of training, on camera for the first 30 days of employment Required Skills: Contact Center Experience, Customer Service Experience, Microsoft Office Suite, Typing 35 WPM, Typing more, High Volume Call Handling, English Language Proficiency, Organization Skills, Decision Making Benefits: Medical, Dental, and Vision insurance, Employer Paid Basic Life Insurance and AD&D, Voluntary Life Insurance (Employee/Spouse/Child), Health Care and Dependent Care Flexible Spending Accounts, Pre-Tax and Post --Tax Commuter and Parking Benefits, 401(k) Retirement Savings Plan with Company Match, Paid Time Off, Paid Parental Leave, Short-Term and Long-Term Disability, Tuition Reimbursement, Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)