Sales Operations Business Partner at Modernizing… · Surprise

Join the Team Modernizing Medicine

At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.

A Culture of Excellence

When you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes:

• Consistently ranked as a Top Place to Work
• 2025 Globee Business Awards: Gold Globee for “Technology Team of the Year”
• 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties
• Florida Venture Forum: Venture-Backed Company of the Year

We are growing fast, thinking big, and we are just getting started.

Ready to modernize medicine with us?

Job Description Summary:

ModMed is seeking a Sales Operations Business Partner to serve as a key architect of our Go-to-Market (GTM) infrastructure. This is a high-impact role designed for an experienced professional who thrives at the intersection of data integrity, process scalability, and cross-functional leadership. In this role, you will actively analyze and evolve our sales engine to support rapid growth—owning everything from territory modeling and Rules of Engagement (RoE) to forecasting and CRM governance.

Your Role:

Territory Strategy & TAM

• Own and drive GTM territory planning and alignment within Salesforce to develop a scalable structure.
• Manage full-year territory account ownership and ensure data accuracy.
• Problem-solve account and territory alignment questions and manage Salesforce cases while driving clear GTM rules of engagement.
• Oversee Sales GTM hierarchy management to ensure role and team alignment across systems.

Process & Governance

• Define and document the "laws" for lead ownership and handoffs through GTM Rules of Engagement.
• Integrate sales methodologies, such as MEDDICC or Challenger, directly into the sales process.
• Manage the weekly forecast commit cadence and perform necessary risk assessments.
• Partner with the Systems team by documenting Business Requirements for necessary infrastructure builds.
• Proactively identify, lead, and assist with the operational deployment of sales process improvement initiatives.

Performance & Insight

• Define pipeline hygiene standards to ensure "good" data for the Analytics team.
• Lead initiatives for data hygiene, reporting accuracy, and CRM governance.
• Manage month-end close activities, including Salesforce data normalization for bookings.
• Facilitate QBRs and Account Reviews to provide high-level sales data and performance analysis.
• Collaborate with GTM Innovation and Analytics teams to drive automation improvements and reporting insights.

Sales Enablement Alignment

• Support seller strategy by defining what a "productive" representative looks like and partnering with Enablement to shorten time-to-productivity.
• Conduct tool audits to evaluate ROI and identify gaps in the current sales technology stack.

Skills & Requirements

• 5 to 7+ years of relevant experience in Revenue Operations or Sales Operations at a mid-sized to large SaaS organization.
• Bachelor’s Degree required (preferred fields include Business, Finance, or Accounting).
• High proficiency with CRM platforms (Salesforce is required; Clari experience is a plus).
• Strong skills in Excel/Google Sheets and PowerPoint/Google Slides for data analysis and presentation.
• A proven track record of leading complex, cross-functional projects from initial problem definition through execution.
• Demonstrated experience owning operational cadences such as forecasting, pipeline reviews, territory planning, and business reviews.
• Experience designing and implementing sales programs and strategies that drive organizational productivity.
• Strong written and verbal communication skills with the ability to influence stakeholders at multiple levels.
• Highly analytical, adaptable, and capable of influencing without authority in a fast-paced environment.

ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

United States

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
• Generous Paid Time Off and Paid Parental Leave programs,
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.