Director, Enterprise RCM Client Success at Modernizing… · Surprise

Join the Team Modernizing Medicine

At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.

A Culture of Excellence

When you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes:

• Consistently ranked as a Top Place to Work
• 2025 Globee Business Awards: Gold Globee for “Technology Team of the Year”
• 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties
• Florida Venture Forum: Venture-Backed Company of the Year

We are growing fast, thinking big, and we are just getting started.

Ready to modernize medicine with us?

Job Description Summary:

ModMed is hiring a Director, Enterprise RCM Client Success, who will manage a portfolio of Client Success Senior Managers and Managers across a specialty or segment of the business. This role provides strategic oversight to ensure exceptional client satisfaction, measurable business outcomes, and long-term client retention. The Director will develop scalable frameworks to align service delivery across clients of varying size and complexity, build strong partnerships with executive-level client stakeholders, and translate organizational goals into actionable plans for their teams.

Your Role:

• Lead the development of scalable management practices, guide client segmentation strategies, and serve as a senior point of escalation for complex client issues.
• Collaborate closely with executive leadership, internal stakeholders, and client senior leadership to ensure alignment of strategic goals, operational execution, and customer experience.
• Provide strategic oversight and leadership across a portfolio of accounts:
• Lead a team of Senior Managers and Managers overseeing Client Advisors supporting a diverse book of business by specialty or client tier.
• Drive adoption and execution of consistent client management frameworks and standard operating procedures.
• Align Client Success objectives with company goals, ensuring clients receive quantifiable value from services and technology.
• Serve as an executive escalation point for critical client issues, ensuring resolution strategies protect revenue and client trust.
• Identify trends across the portfolio to develop proactive initiatives addressing churn risk, underperformance, or service delivery gaps
• Partner with internal teams to guide enhancements to workflows, processes, tools, and client-facing deliverables.
• Oversee performance metrics and lead quarterly business reviews for high-value clients as needed.
• Champion customer voice initiatives across departments, ensuring client perspectives shape service evolution and business strategies.

Skills & Requirements:

• Bachelor's degree required. MBA or Health Administration, preferred. Field of study in Business, Healthcare Admin, or related field
• 10+ years of client-facing experience in RCM, SaaS, or healthcare services
• 5+ years leading client-facing teams, including experience managing managers
• Experience supporting enterprise clients or complex healthcare systems
• Proven success in building and scaling customer success frameworks
• Ability to influence and collaborate cross-functionally at all organizational levels
• Executive presence and experience communicating with C-Suite stakeholders
• Expertise in medical billing, revenue cycle processes, and healthcare delivery models
• High proficiency in Excel, data interpretation, and visual presentation of performance trends
• Strong judgment and critical thinking to guide client strategy and internal decision-making
• Demonstrated experience in managing through change and leading through ambiguity
• Exceptional communication, coaching, and storytelling abilities

ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

United States

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
• Generous Paid Time Off and Paid Parental Leave programs,
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.