Veterinary Customer Service Representative… at Modern Animal · Encino

Summary: Modern Animal is a veterinary services company, and they are seeking a Veterinary Customer Service Representative. The role involves facilitating member appointments, acting as a liaison between the clinic team and clients, and implementing local marketing efforts to grow clinic membership. Responsibilities: - Facilitating member appointments - Working closely with technology - Acting as a liaison between our in-clinic team, and our clients - Ensuring clinic cleanliness - Staying active, including moving and lifting packages of varying weight - Identifying local marketing opportunities to drive regional membership growth - Partnering with Modern Animal’s marketing team to implement local marketing efforts, including but not limited to flyering, facilitating local partnerships, and representing Modern Animal at community events - Acting as a Modern Animal brand ambassador, including implementing local marketing efforts to grow your clinic membership base as needed - Living and modeling the Modern Animal cultural vision by encouraging work/life balance, self-compassion, and a blame- and judgement-free work environment Required Qualifications: - Exceptional verbal and written communication skills - Passion for customer service - Strong work ethic with an emphasis on organization - Adaptability and open-mindedness - Team player mentality and a friendly disposition - Ability to anticipate the needs of veterinarians and paraprofessionals - Willingness to grow and adapt - Inclination to embrace change and work together to build an optimal solution for all Required Skills: Friendly disposition Benefits: A sign-on bonus, Equity grant units, A full range of medical, financial, and/or other benefits