Part Time Night Auditor at MKM Hotels in The Dalles, OR

Apply Job Type Part-time Description The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks. • Approach all encounters with guests and associates in a friendly, service-oriented manner. • Maintain regular attendance in compliance with Videni Concepts, LLC standards, as required by scheduling which will vary according to the needs of the hotel. • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards). • Always comply with Videni Concepts, LLC standards and regulations to encourage safe and efficient hotel operations. • Always maintain a friendly and warm demeanor. • Initiate and complete the End of Day process. • Run all reports as required for Food and Beverage audit. • Complete the Night Audit checklist for computer procedures daily. • Balance the day’s work (i.e., movie revenue, telephone postings, valet laundry, servers, and desk agent’s paperwork, etc.). • Maintain cashiering responsibilities as per Front Office procedures according to Videni Concepts, LLC standards. • Maintain Front Office computer system operation according to Brand standards. • Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. • Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) • Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. • Follow safety and emergency procedures according to Videni Concepts, LLC standards. • Maintain proper record keeping (i.e., log books, etc.) according to Indigo One, LLC. • Be familiar with all Videni Concepts, LLC policies and house rules. • Complete the initial direct bills, daily, and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. • Maintain radio contact with other associates during entire shift. • Have a working knowledge of security procedures. • Ensure associates are always attentive, friendly, helpful and courteous to all guests, managers and fellow associates. • Prepare and distribute the Daily Flash Report as needed. • Transfer the master or house accounts as necessary. • Distribute work (i.e., revenue printouts, charge and paid folios, vouchers, and checks, etc.) as directed by S.O.P.’s. • Train any new Night Auditors as requested by management. • Run morning reports according to Videni Concepts, LLC procedures. • Deliver or assign delivery of Express Check-Out's. • Follow up to ensure that nightly walk-through includes removal of all room service trays. • Handle items for “Lost and Found” according to the standard. • Complete any reports as requested by management in a timely manner. • Complete any miscellaneous duties as required (i.e., resetting Food and Beverage P.O.S. where necessary, distribution of credit "Watch List", and preparation of daily revenue summary). • As applicable to the hotel, may assist guests with food orders and serve food and beverage items to guests in a friendly, professional, and timely manner; demonstrates suggestive selling techniques, and maintains a clean organized environment for guests. • Attend meetings as required by management. • Perform any other duties as requested by the Guest Services Manager or any other member of management. Requirements • At least 1 year of progressive experience in a hotel or a related field required. • High School diploma or equivalent required. • Previous supervisory responsibility preferred. • Must be able to work independently and with minimal supervision. • Knowledge of Accounting Principles. • Must be able to problem solve and troubleshoot to resolve guest issues that may arise and respond to emergency situations. • Must be proficient in Windows operating systems, company approved spreadsheets and word processing. • Must be able to convey information and ideas clearly. • Must be able to evaluate and select among alternative courses of action quickly and accurately. • Must work well in stressful, high-pressure situations. • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems, as necessary. • Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the need. • Must be able to work with and understand financial information and data, and basic arithmetic functions. • Must be able to work in a self-managed environment. • Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests. • Must maintain composure and objectivity under pressure. Salary Description 17.00