Jewelry Account Coordinator at MJJ Brilliant · 25…

Overview

Join our dynamic team as a Jewelry Account Coordinator, where you will play a vital role in managing client relationships and supporting sales initiatives within the jewelry industry. This energetic position offers the opportunity to collaborate across departments, streamline account processes, and deliver exceptional customer service. Your proactive approach and attention to detail will help foster strong partnerships and drive business growth in a fast-paced environment. We are committed to empowering our team members with the tools and support needed to succeed and thrive.

Duties

• Manage and nurture client accounts, ensuring seamless communication and satisfaction throughout the customer journey
• Utilize CRM systems, including Salesforce Cloud, to track client interactions, sales activities, and account status updates
• Coordinate order processing using specialized order management tools to ensure timely delivery and accuracy
• Collaborate cross-functionally with sales, marketing, and operations teams to align strategies and optimize client experiences
• Provide exceptional customer service by addressing inquiries, resolving issues promptly, and offering tailored solutions
• Analyze account data to identify opportunities for growth, retention, and improved client engagement through data-driven decision making
• Support internal communication efforts by preparing reports, updating stakeholders, and maintaining organized documentation

Experience

• Proven experience in account management or client services within a SaaS (Software as a Service) or sales environment
• Strong proficiency with Salesforce CRM systems and familiarity with customer relationship management best practices
• Demonstrated project management skills with the ability to handle multiple priorities efficiently
• Excellent communication skills—both written and verbal—to effectively engage clients and internal teams
• Ability to collaborate across departments in a fast-paced setting while maintaining attention to detail
• Familiarity with Microsoft Office suite (Word, Excel, PowerPoint) for reporting and analysis purposes
• Experience in managing customer accounts within a jewelry or luxury goods context is a plus but not required

Join us as a Jewelry Account Coordinator if you’re passionate about delivering outstanding client experiences, thrive on building meaningful relationships, and are eager to contribute to a vibrant team dedicated to excellence!

Pay: $55,771.63 - $67,165.84 per year

Benefits:

• 401(k)
• Health insurance

Work Location: In person