Senior Academic Counsellor at Mittal & Co. in Lucknow(Gomti Nagar)

Role & responsibilities

About the Role

Ikigai School of AI is looking for an enthusiastic and target-oriented Academic Counselor who can connect with students and working professionals, understand their career goals, and guide them towards the right AI and technology programs.

The ideal candidate should have strong communication and sales skills, be comfortable making a high volume of calls, following up with leads, handling objections, and converting prospective students into enrolled students.

The candidate should also have a basic understanding of Artificial Intelligence, Data Analytics, Digital Marketing, and other AI-enabled career programs, so that they can confidently explain the benefits and relevance of these courses.

Key Responsibilities

1. Lead Calling & Conversion

• Call and connect with leads generated through digital marketing, social media, events and other channels.
• Understand the student's or working professional's background, career goals and requirements.
• Explain relevant AI courses, curriculum, duration, fees, career opportunities and outcomes.
• Counsel prospects and help them select the most suitable course.
• Handle questions, objections and concerns effectively.
• Follow up regularly with interested and undecided leads.
• Convert qualified leads into course registrations and admissions.
• Achieve monthly admission and revenue targets.

2. AI Course Counselling

• Develop a good understanding of Ikigai School of AI's courses and programs.
• Explain AI and technology concepts in simple language to students and working professionals.
• Clearly communicate the practical benefits of learning AI and how the programs can support career growth, upskilling or entrepreneurship.
• Stay updated about new courses, curriculum changes and upcoming batches.

3. Follow-ups & CRM Management

• Maintain accurate records of all leads and conversations.
• Update lead status, follow-up dates, remarks and conversion stages in the CRM/Google Sheets.
• Ensure timely follow-up with all hot, warm and pending leads.
• Maintain a structured pipeline from first enquiry to admission.
• Track reasons for lost or delayed leads and share insights with the team.

4. Fee & Admission Coordination

• Coordinate the complete admission process with students.
• Track registration amounts, course fees and pending payments.
• Maintain records of fees received and outstanding amounts.
• Coordinate with the accounts/admin team regarding receipts and payment confirmations.
• Ensure students receive the necessary admission and payment documentation.

5. Batch & Internal Coordination

• Coordinate with the Marketing Team regarding lead quality, campaigns, lead volumes and conversion performance.
• Coordinate with Academic Trainers regarding batch formation, student enrolments and upcoming batch schedules.
• Keep students informed about batch start dates, timings, orientation sessions and other academic information.
• Ensure smooth handover of enrolled students from the counselling/sales stage to the academic team.
• Support the team in filling upcoming batches as per targets.

6. Reporting

• Prepare daily/weekly reports on:
• Leads contacted
• Follow-ups completed
• Counselling sessions
• Admissions
• Fees collected
• Pending payments
• Conversion rates
• Share feedback on lead quality and common objections with the marketing and management teams.
• Maintain accurate and up-to-date sales and admission data.

7. Other Responsibilities

• Participate in seminars, workshops, career counselling sessions and student events when required.
• Assist in campus visits, orientations and promotional activities.
• Maintain a professional relationship with students and parents.
• Handle other responsibilities related to academic counselling, admissions and student engagement as assigned by management.

Preferred candidate profile

Candidate Profile

We are looking for someone who is:

• Excellent in spoken and written communication.
• Confident and comfortable speaking with students and working professionals.
• Good at sales, persuasion and relationship building.
• Comfortable making outbound calls and handling follow-ups.
• Target-oriented and motivated by achieving admissions and revenue targets.
• Able to understand and explain technology/AI courses in simple language.
• Good with Excel/Google Sheets and basic CRM tools.
• Organized and capable of maintaining accurate lead and payment records.
• Proactive, energetic and willing to take ownership.
• Comfortable working in a fast-paced education/EdTech environment.

Preferred Qualifications

• Graduate in any discipline. (B.Tech Preferred)
• 14 years of experience in academic counselling, EdTech sales, inside sales, education sales or student admissions.
• Experience selling professional certification, technology, AI, data analytics or other career-oriented courses will be an advantage.
• Candidates with strong sales and communication skills who are willing to learn about AI courses are also encouraged to apply.

Perks and benefits

Why Join Ikigai School of AI?

• Work in the rapidly growing AI and emerging technology education sector.
• Opportunity to interact with students, professionals, entrepreneurs and organizations.
• Learn about AI, Data Analytics, Digital Marketing, Cyber Security and other emerging technologies.
• Opportunity for career growth based on performance.

Interested candidates can apply through Indeed.

Benefits:

• Cell phone reimbursement
• Leave encashment
• Incentives above fixed salary