Director, Head of Global Workforce… at Mitsubishi UFG · Irving

Director, Head of Global Workforce Management Location: Irving, TX Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details. Role Overview The Director, Head of Global Workforce Management is a senior leadership role responsible for driving the strategic planning, optimization, and execution of workforce capabilities across the Financial Crimes Compliance (FCC) Operations function. Reporting to the Global Head of Financial Crimes Strategy & Oversight, this role operates within the Operations Execution pillar of the Operations Department and serves as a critical enabler of operational efficiency, regulatory compliance, and program scalability. This leader will oversee global workforce strategy, including staffing capacity planning, management information and reporting (MI&R), financial crime systems User Acceptance Testing (UAT), and scenario optimization testing (including Below the Line (BTL) and Above the Line (ATL) testing). The role requires a forward-thinking operator who can integrate data, technology, and human capital strategies to support a high-performing, globally distributed FCC organization. Key Responsibilities Global Workforce Strategy & Capacity Planning Develop and execute a comprehensive global workforce management strategy aligned to FCC program priorities, regulatory expectations, and global reach. Lead end-to-end staffing capacity planning across onshore and offshore operations, ensuring optimal allocation of resources. Establish scalable workforce models that account for volume fluctuations, emerging risks, and evolving regulatory requirements. Partner with senior FCC and Operations leadership to forecast demand, identify resource gaps, and drive strategic hiring and outsourcing decisions. Management Information & Reporting (MI&R) Oversee the design, development, and delivery of global FCC management information and reporting frameworks. Ensure timely, accurate, and actionable insights to support executive decision-making, regulatory reporting, and operational performance management. Define and track key performance indicators (KPIs) and productivity metrics across FCC operations. Drive continuous enhancement of reporting capabilities through automation, data visualization, and advanced analytics. Financial Crime Systems – User Acceptance Testing (UAT) Lead global UAT strategy and execution for financial crime systems, including transaction monitoring, sanctions screening, and case management platforms. Establish governance frameworks, testing standards, and quality assurance protocols to ensure system changes meet business and regulatory requirements. Partner with Technology, Change Management/Project Management, and Operations teams to ensure seamless system implementation and minimal operational disruption. Drive accountability for defect resolution, testing timelines, and post-implementation validation. Scenario Optimization & Testing (BTL / ATL) Lead Below the Line (BTL) and Above the Line (ATL) testing programs to assess effectiveness, coverage, and efficiency of financial crime detection scenarios. Partner with Design, Tuning and Optimization and Technology teams to ensure alignment with regulatory expectations and model governance standards. Operational Execution & Governance Operate as a key leader within the Operations Execution pillar, ensuring alignment between strategy, workforce capabilities, and operational delivery. Establish and maintain governance structures across workforce management, MI&R, UAT, and scenario testing functions. Lead global teams and third-party partners (including offshore delivery centers), ensuring consistent standards, performance, and accountability. Drive continuous improvement initiatives to enhance operational effectiveness, reduce cost, and mitigate risk. Leadership & Stakeholder Engagement Act as a trusted advisor to senior FCC, Compliance, and Operations leadership. Collaborate cross-functionally with Technology, Operations and Vendor Management teams. Provide clear and concise executive-level communication on workforce performance, risks, and strategic initiatives. Foster a culture of accountability, innovation, and continuous improvement across global teams. Qualifications & Experience 12+ years of experience in Financial Crimes Compliance, Operations, Workforce Management, or related disciplines within a global financial institution. Proven leadership experience managing large, globally distributed teams, including offshore/outsourced operations. Deep expertise in workforce planning, operational analytics, and financial crime systems (e.g., transaction monitoring, sanctions screening). Strong understanding of UAT frameworks, scenario tuning, and regulatory expectations related to financial crime detection programs. Demonstrated ability to lead large-scale transformation initiatives and drive measurable outcomes. Exceptional analytical, strategic thinking, and problem-solving skills. Strong executive presence with the ability to influence senior stakeholders and regulators. The typical base pay range for this role is between $166,000 to $229,000 depending on job-related knowledge, skills, experience, and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.