Account Manager at Mitratech Preparis in Atlanta, GA

Company Description

Preparis www.preparis.com provides businesses a new way to protect their people, operations and shareholder value from 21st century threats. Our web-based solutions deliver best-in-class preparedness content and services that safeguard a company’s most important assets. We use leading edge technology to rapidly deploy critical information and programs to a company’s management and employees.

Job Description

As an Account Manager, your role is to ensure your assigned accounts achieve the highest level of customer satisfaction and end-user adoption. In an energetic, fast-paced environment your responsibilities include implementation and training of new accounts, managing customer requests and facilitating the highest levels of user adoption.

Qualifications

Primary Responsibilities

• Own the customer relationship from the C-level to the administrator level within each account.
• Ensure successful adoption, satisfaction and usage of Preparis' products and services.
• Conduct regular account review sessions and interactions to identify barriers and strategies for improvement.
• Work closely with Preparis' sales and consulting teams for a coordinated approach to success with each account.
• Communicate the Preparis vision and product roadmap.
• Solicit customer feedback for ways to improve Preparis’ solutions.

Required skills and Experience

• Must be a confident self-starter who can thrive in an entrepreneurial environment.
• Comfortable engaging all levels of the enterprise from the C-level down to employees.
• Experience using Salesforce.com.
• Possess a positive attitude with the initiative and desire to exceed expectations at every opportunity.

Additional Information

All your information will be kept confidential according to EEO guidelines.