CRM & Loyalty Team Lead at Mito in Budapest, Central Hungary, Hungary

Here at Mito, we love creating clever things, but we love them even more when they build lasting, meaningful customer relationships (because let's face it, a great customer lifecycle strategy is the closest thing to a healthy long-term relationship in the digital world). We’re infusing our client projects with data-driven omnichannel customer journeys, and we need someone who can confidently navigate complex marketing automation ecosystems without getting lost in the cloud, while leading a team of brilliant minds who turn personalized communication into actual, measurable business value. Currently, we’re on the lookout for a CRM & Loyalty Team Lead who can keep our clients’ clients exceptionally happy and loyal, and our own team deeply motivated.

Your tasks will be:

• Leading, motivating, and developing the CRM & Loyalty team – setting structured goals, doing regular 1on1s, and ensuring everyone is constantly growing professionally (because character development shouldn't be limited to prestige HBO dramas).
• Cultivating culture & representation: fostering an atmosphere of continuous learning, representing Mito's values, organizing epic team events, and occasionally sharing your insights on stage at professional conferences (mic drops optional, but highly encouraged).
• Coordinating entire projects, delegating tasks, and keeping a careful eye, maybe two, on their progress.
• Professional oversight and management of medium to long-term strategy and business planning procedures, including CRM and loyalty programs, life cycle communication planning, roadmaps, and execution plans.
• Designing Martech solutions to establish a high level of marketing automatization - on a more practical note, we’ll need your expert insights during software selection and system architecture design to create well-oiled automations.
• Providing technical assistance to consulting projects involving marketing (particularly CRM) technology and customer data management.
• Delivering high quality technical guidance to effectively address evolving client requirements (meaning you can decipher what clients want and you know what they need to make it happen).
• Representing the team: acting as the advocate for the CRM & Loyalty area internally, and occasionally rocking the stage at external professional conferences (TED Talk invite not guaranteed, but we expect that kind of energy).

We need you to have:

• Proven experience in people management, team leadership, or mentoring (you know how to handle group dynamics and build a strong team spirit).
• Confident and up-to-date understanding of CRM software for both major corporate usage and mid-sized company solutions (specifically Salesforce Marketing Cloud, Adobe Marketing Cloud, HubSpot, and other prominent target software such as Mailchimp, Mailjet).
• Knowledge of marketing automation tools.
• Comprehensive knowledge of project management and productivity software, meaning you have not just heard about them, but are kind of a power user.
• Presentation creation and design skills (you’re not a fan of fancy transitions, are you?).
• A punctual, thorough, solution- and quality-focused way of working.
• A way of thinking that is systematic and proactive, asking as many why’s as necessary.
• Analytical and logical thinking.
• Excellent communication and interpersonal skills with clients and coworkers as well.
• Excellent communication skills in Hungarian and English as you will have to use both in your day to day tasks.

We would be extra happy if:

• You have knowledge of modern database technologies and architectures (especially big data solutions).
• You are proficient in advanced reporting (Pulitzer winners welcome), as well as the use of reporting and dashboarding systems.

What We Offer

Hybrid Work & Flexible Location Work from home when needed, enjoy our comfortable downtown Budapest office, or work from abroad for a while—as long as you have a stable internet connection.

Modern Office Environment MacBooks, great coffee, fresh fruit, and a pleasant, well-equipped workspace.

Flexible Benefits & Health Package A personal benefits budget for sports, education, or commuting, plus annual access to routine and preventive health screenings.

Extra Days Off for Loyalty Our Level Up system rewards long-term commitment with up to 5 extra paid days off per year.

Continuous Learning & Growth Opportunities to attend conferences, take part in coaching and hackathons and share your expertise. A native English coach supports professional communication.

Well-being at Work Company yoga sessions every Tuesday and Thursday.

Seamless Onboarding & Buddy System A structured onboarding process with a dedicated buddy to support your first steps.

Vibrant Community & Fun Culture & Dogs A supportive, dog-friendly workplace where great work goes hand in hand with office parties, and family-friendly events.