Senior Director, Enterprise Solutions & Verticals at Mitel… · Ottawa

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

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Overview:

This role is a senior Product Line Management leader responsible for defining and driving the Enterprise portfolio strategy and roadmap, while also acting as the Enterprise GTM-facing PLM lead to accelerate direct growth. The role connects portfolio decisions to field execution - packaging, offers, competitive plays, and sales enablement - particularly in displacement and migration scenarios involving Avaya. As part of this expanded role, the Senior Director, Enterprise Solutions & Verticals will also lead the Verticals Product Management Group. This responsibility is important as Mitel continues to focus on the business opportunities within targeted vertical markets and serve customers with hybrid communications solutions across all geographies.

Responsibilities:

1. Enterprise portfolio ownership (global scope)

• Own Enterprise portfolio strategy: segmentation, positioning, packaging, differentiation, and multi-year roadmap.
• Drive portfolio rationalization: simplify offers, reduce overlap, clarify packaging where applicable.
• Build investment cases and prioritization frameworks: ROI, customer impact, competitive urgency, and delivery feasibility.
• Lead lifecycle governance: launch readiness, adoption tracking, end-of-life planning, migration paths, and product health metrics.
• Establish voice-of-customer mechanisms: strategic account listening, partner input, win/loss learning loops.

2. Enterprise growth ownership (GTM-facing PLM lead)

• Serve as the field-first PLM partner for Americas Enterprise: translate field realities into offers, roadmap, offers, and lead / direct enablement.
• Build and maintain Enterprise competitive and displacement offerings and plays (positioning, proof points, talk tracks, objection handling).
• Develop migration-focused offers and value narratives (risk reduction, continuity, phased migration, services approach).
• Partner with Sales, Marketing, SE, and Services on packaged offers that are easy to sell and deliver (repeatable, priced, scoped).
• Own pricing and packaging inputs for Enterprise (list structure, bundles, promos/strategic programs, guardrails).
• Enable sales execution: playbooks, battlecards, reference architecture alignment, and readiness for launches and updates.

3. Verticals portfolio ownership (global scope)

• Own the verticals portfolio strategy, roadmap, and investment priorities across targeted markets, including solution requirements, differentiation, and growth opportunities.
• Define and maintain market-backed value propositions, use cases, and solution packaging for key vertical segments such as healthcare, government, education, hospitality, and financial services as applicable.
• Partner with Engineering, Architecture, and Technology Partners to define solution requirements, application integrations, and ecosystem needs necessary to deliver differentiated vertical solutions.
• Drive lifecycle management for vertical solutions, including launch readiness, portfolio performance, roadmap evolution, partner alignment, and retirement planning where needed.
• Establish strong voice-of-customer and voice-of-market mechanisms with customers, partners, sales teams, and regional stakeholders to validate priorities and inform roadmap decisions.
• Lead and coach the Verticals PLM team to ensure clear ownership, execution discipline, and alignment to portfolio, revenue, and customer outcome objectives.

4. Cross-functional leadership (required throughout)

• Act as the decision driver across PLM, R&D, Marketing, Sales, Services, Support, Finance, and Operations functions to enable fast time-to-market and seamless execution
• Set and run an operating cadence: portfolio updates, roadmap reviews, launch gates, and competitive updates.
• Ensure execution discipline: clear owners, timelines, dependencies, and measurable outcomes.

Requirements:

Required experience and qualifications

• 15+ years in product management / product line management in enterprise B2B technology (telecom/UC/CC strongly preferred).
• Proven ownership of portfolio strategy and roadmap across complex, multi-product environments.
• Demonstrated success partnering with field sales to drive growth (especially direct enterprise motions).
• Strong competitive strategy experience (displacement, migration, incumbent replacement, partner dynamics).
• Executive-level communication skills: crisp narrative, strong judgment, and ability to drive alignment in a matrix.
• Experience building repeatable offers with Services/Delivery (packaged services, migration approaches, scoped outcomes).

Leadership attributes

• Bias for clarity and execution: makes decisions, sets direction, and drives follow-through.
• Field empathy: builds what sales can win with and delivery can deliver - without heroics.
• High accountability: measurable outcomes, transparent trade-offs, and continuous improvement loops.

Additional Skills (Advantageous):

Preferred experience

• Deep familiarity with Enterprise UC/CC buyer needs, procurement dynamics, and deployment models (cloud/hybrid/on-prem).
• Experience in the primary target verticals (Government / Public Sector and Healthcare) to drive offerings / packaging that is attractive for Enterprise buyers
• Direct experience competing against legacy incumbents and managing migrations from entrenched platforms.
• Experience operating globally while delivering region-specific GTM outcomes.

Mitel offers a comprehensive benefit program which includes Medical, Dental, Vision, Life and Disability Insurance, RRSP matching, Paid time off (holiday, vacation and sick), Employee Assistance Program, Reward and Recognition Programs and more! Benefits may vary based on full-time or part-time employee status.

For more information, visit www.mitel.com and follow us on Twitter @Mitel

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

We welcome candidates with disabilities and will make accommodations throughout all stages of the recruitment and selection process. If you require a disability-related accommodation, please send an e-mail to talentacquisition@mitel.com or call 844-YES-MITEL (844-937-6483). Mitel will consult with all applicants with disabilities who request accommodation to ensure that the accommodation provided is suitable for the applicant’s individual accessibility needs.

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