Automotive Service Appointment Coordinator at Mitchell… · San Angelo

• Scheduling appointments: Customer Follow up
• Communicating with customers: Being the first point of contact for service and addressing concerns or complaints
• Processing information: Receiving, verifying, and distributing information from inbound and outbound calls
• Managing customer databases: Updating and managing customer databases
• Cross train with service cashier office. Closing out repair orders and assisting the office if needed.

Service BDC representatives should have the following skills and qualities:

• Customer-oriented: Be able to establish rapport with customers and understand their needs
• Professional: Project a professional image through written communication and telephone interactions

Maintain a high level of productivity and self-direction

• Team-oriented: Have well-developed team member skills
• Computer-literate: Have a working knowledge of computerized software systems