Receptionist at Mitch in Whitby, Ontario, CA

Mitch is a leading insurance brokerage on a mission to make insurance lovable through exceptional experiences. We’ve been recognized as Brokerage and Innovator of the Year, and have been named one of Canada’s Top Growing Companies by The Globe and Mail’s Report on Business magazine multiple times.  

We’re looking for a Receptionist with a knack for creating great first impressions and keeping things running smoothly around the office. Are you friendly, organized, and someone who enjoys helping people? Join us!

What you’ll do You’ll be the first point of contact for our clients, making sure every interaction starts off on the right foot. Whether you’re greeting clients in person, answering calls, or supporting internal teams, your professionalism and positivity will shine in every interaction.

You’re reliable, detail-oriented, and love working with people. You’ll confidently manage incoming calls, directing clients to the right departments and ensuring no request falls through the cracks. You’ll also provide administrative support to teams across our business to help keep things running smoothly behind the scenes.

What you’re amazing at

• Creating a welcoming and professional client experience

• Communicating clearly and confidently over the phone and in person

• Multitasking in a fast-paced environment

• Staying organized while managing multiple requests and priorities

• Supporting teams with administrative tasks and coordination

• Being reliable, taking initiative, and jumping in wherever help is needed

• Staying positive and eager to learn

Your qualifications You’re available to work Monday to Friday, 9 am – 5 pm. Previous customer service or office experience is an asset, but not required.

Where you’ll work This role is based at our Whitby head office where you’ll be supporting phone and in-person reception duties and collaborating closely with our team.

Come join us We have some very big plans and are on an exciting path to the future. If you want to gain meaningful experience, build your skills, and be part of a team that truly supports each other, then join us on our mission to make insurance lovable.

Mitch is an equal opportunity employer, and we’re committed to building an inclusive, diverse, and inspiring environment for all employees. If you require any specific accommodations during the recruitment process, please let us know and we’ll be happy to work with you to meet your needs.