Solutions Engineer at Miro in Tokyo, Tokyo, JP

About the Team

We are the Solutions Engineering team at Miro Japan. We play a critical role in bridging the gap between technical innovation and business needs. Our mission is to be solutions champions for our customers’ and partners’ requirements, bringing the product to life within the technically complex environments of our largest Enterprise customers.

We are Miro problem-solvers, creating high-impact and high-value solutions for anything, innovation and collaboration. We are dedicated to delivering tailored solutions that drive customer success across the region and are looking forward to getting to know you!

About the Role

If you enjoy working in a start-up environment and like to create meaningful value for customers and team members alike, this is an outstanding opportunity for you. In this role, you will have a unique opportunity to accelerate sales cycles by serving as a Miro product and sales expert at a cutting-edge technology company. As a Solutions Engineer, you will be at the forefront of designing and delivering bespoke solutions to our diverse clientele, bridging the gap between technical innovation and customer satisfaction.

This role requires a blend of technical acumen and interpersonal skills, making you a pivotal link between our Go-To-Market and Product/Engineering teams. You will be a key partner to our Sales, Customer Success, and Partnerships teams not only in crafting how our customers use the product today but also in shaping how our product evolves to meet the needs of the future. We are looking for a storyteller and problem-solver who is ready to fix complex challenges and drive high-impact results.

What you’ll do

• Collaborate Globally: Work closely with a cross-functional, multi-national team to design and implement cutting-edge solutions tailored to customer needs
• Technical Expertise: Leverage and deepen your product knowledge to solve complex technical challenges, acting as a subject matter expert for our customers and internal teams
• Sales Enablement: Support sales activities by creating and presenting compelling demo and presentation content, showcasing the value and capabilities of our solutions
• Customer Advocacy: Partner with key accounts to understand their unique challenges and opportunities, driving positive change and improvements in their operations
• Innovative Problem-Solving: Apply creative thinking and technical skills to develop and optimize solutions, ensuring high customer satisfaction and success
• Knowledge Sharing: Continuously learn and share insights with the global team, contributing to a culture of excellence and collaboration
• Impactful Engagement: Influence large deals and customer workflows, making a tangible difference in how businesses operate and succeed

What you’ll need

• Problem-Solving Skills: Strong analytical and creative problem-solving abilities
• Communication Skills: Excellent verbal and written communication abilities
• Customer Facing: 8+ years Enterprise customer-facing experience
• Collaboration: Strong teamwork skills to work with cross-functional, multi-national teams
• Presentation Skills: Experience in creating and delivering engaging demo and presentation content
• Adaptability: Flexibility to adapt to changing environments and customer requirements

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

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