Spa Front Desk at Mirbeau Inn & Spa in Albany, NY

SPA FRONT DESK Be the first impression in a space dedicated to wellness and restoration. Spa Mirbeau is seeking a polished, service-driven Spa Desk Associate to join our team. In this role, you’ll set the tone for every guest experience- offering a warm welcome, personalized support, and thoughtful coordination from check-in to departure- ensuring each visit begins and ends with care and intention. At Mirbeau, we’ve spent more than 25 years delivering award-winning hospitality rooted in wellness, care and excellence. As a Forbes-rated, family-owned company, we’re committed to creating a workplace where our people feel supported, respected and empowered to grow. That’s why health, balance and well-being are core values in everything we do. Job Summary The Spa Desk Associate role is responsible for greeting all guests with warmth and poise- with a focus on being a friendly first face and resource when checking in spa guests, as well as checking them out. Additionally, this role is responsible for the reception and retail area of the spa, where they are expected to perform the responsibilities as outlined below while always focusing on mindfulness, organization and a hospitable presence.   At the front, only the best bring intention to every detail and make it feel effortless. Come find your balance- and your future- with us. Pay Rate: $17.00 to $20.00 per hour, plus retail commissions  **Please Note: weekend availability is required Job Responsibilities: • * Start the Day with Intention & Shift Readiness • Arrive on time in a clean uniform with name tag, ready to represent the Mirbeau standard • Ensure the [reception area] is clean, organized, and welcoming for guests, reviewing daily reservations, and updating the pass-on log with any special requests • Complete opening procedures, including verifying room statuses (where applicable) • Guest Welcome & Engagement • Warmly welcome spa guests, following Forbes and Mirbeau-approved service standards • Provide guests with robes, sandals, and guidance on spa procedures and amenities • Provide informative tours of the spa to familiarize guests with available facilities, services, and amenities • Keep guests informed of current spa promotions, services, and discounts • Introduce guests to featured [retail/beauty] products and educate them on their uses and benefits • Front Desk & Communication • Answer incoming phone calls, direct calls to the appropriate departments, respond to emails, and update daily communication logs and internal newsletters • Book appointments for spa services as requested; inform [spa] staff of guest cancellations or any guest arrivals without appointments • Register and check-in arriving resort guests; create key cards and escort them to their service areas or rooms (where applicable) • Process check-outs, answer billing inquiries, and complete payment transactions for spa and resort services • Perform daily checklists, count drawers, and prepare guest deliveries or amenities • Guest Service & Support • Provide accurate information to guests about all resort services, facilities, hours of operation, resources and available amenities • Communicate with other departments to ensure proper billing of amenities throughout a guest’s stay • Proactively listen, acknowledge, and respond to guest concerns to resolve them in a prompt, professional, and courteous manner-escalating as necessary to the appropriate office or department • Assist in collecting and relaying guest feedback to continuously improve the spa and resort guest experience • Completing the Day & Team Communication • Clearly communicate property updates, guest needs and requests, and any service issues to the next shift • Ensure seamless transitions into the next shift, maintaining continuity in the guest experience while setting up the team for success • Complete any applicable closing checklists or prodecures • Attend scheduled meetings and team briefings as required by resort leadership   Qualifications, Skills & Educational Requirements: • * Exceptional Communication Skills • Demonstrates clear, articulate verbal and written communication, with the ability to convey information professionally and effectively across all levels of staff and guest interaction • Outstanding Guest Service Abilities • Brings a proven commitment to delivering elevated, personalized service while anticipating guest needs and exceeding expectations • Technical Proficiency • Possesses strong computer skills, with experience using a variety of software applications and systems relevant to hospitality operations, ideally: reservations, scheduling, POS, and Property Management Systems (PMS) • Professional Appearance • Maintains a consistently neat, well-groomed appearance in alignment with refined service standards • Polished & Pleasant Demeanor • Presents a warm, approachable personality with a calm, confident presence-reflecting the refined standards and values of the company • Interpersonal Effectiveness • Interacts respectfully and effectively with guests, colleagues, leadership and the public- fostering a welcoming and collaborative atmosphere • Employee Perks and Company Incentives: • Discounted rates for services and retail items within the spa!! • 401K with company match • Medical, Dental, Vision and Life Insurance Plan • Employee Assistance Program and Resources • Paid time off for full-time AND part-time employees!! • Holiday Pay • Career advancement potential within the company • Anniversary Program!! • Work Performance Incentives • And more!!!     At the front, only the best bring intention to every detail and make it feel effortless. Come find your balance- and your future- with us.